Part-Time Enrolment & Customer Experience Specialist

Write Edge; Hong Kong; On-site; HKD 83,000 - 124,000; Part time

Job summary

Write Edge in Hong Kong is seeking a Part-Time Enrolment Support Specialist to work with the Enrolment and Customer Relations teams. You will manage enquiries and registrations, ensuring a professional and timely response that fosters a positive experience for prospective students and parents.

You will help refine enrolment workflows, support events and projects, and contribute to enrolment growth and customer satisfaction, collaborating closely with the Head of Operations to strengthen our

Qualifications

• English communication skills required.
• Customer-centric mindset with ability to handle inquiries professionally.
• Strong organisational skills and attention to detail.

Responsibilities

• Drive enrolment, retention and conversion through professional handling of enquiries and registrations via WhatsApp Business, email, and operations systems.
• Provide accurate information about programmes and services to prospective students and parents.
• Support follow-ups and conversions to ensure a smooth enrolment journey and positive customer experience.
• Assist in refining enrolment workflows and processes to improve operational efficiency and customer engagement.
• Contribute to customer service initiatives, events and enrolment-related projects.

Skills

Strong communication

Customer service

Attention to detail

Organisational skills

English proficiency

Tools

Google Suite

Job description

Write Edge in Hong Kong is seeking a Part-Time Enrolment Support Specialist to work with the Enrolment and Customer Relations teams. You will manage enquiries and registrations, ensuring a professional and timely response that fosters a positive experience for prospective students and parents.

You will help refine enrolment workflows, support events and projects, and contribute to enrolment growth and customer satisfaction, collaborating closely with the Head of Operations to strengthen our