Sales & Customer Success Executive

SUP Education Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Benefits offered by this job

Medical insurance

Training Program

Commission-based pay

Job summary

SUP Education Limited is seeking a Sales & Customer Success Executive in Hong Kong to professionally guide parents through our courses and convert enquiries into enrolments. You will balance proactive sales with relationship management, ensuring every enrolled family feels well looked after and supported throughout their journey.

The role blends sales with customer care, handling enquiries, scheduling, invoicing, and ongoing engagement to drive retention, referrals, and community involvement.

Qualifications

• Proven ability to build and nurture relationships with families.
• Strong Cantonese and English communication skills; Mandarin a plus.
• Detail-oriented with accurate data entry, invoicing, and record-keeping.
• Customer-first mindset with warmth and patience when working with parents and children.
• Experience in sales, enrolment, or customer service; education sector a plus.

Responsibilities

• Respond to enquiries (WhatsApp, phone, walk-in) promptly with information and support.
• Guide parents through course options, pricing, and scheduling with confidence.
• Own the enrolment and renewal process, including invoicing and payment confirmation.
• Build genuine relationships with enrolled families to drive retention and referrals.
• Keep accurate records of enquiries, registrations, payments and make-up arrangements.
• Collaborate with teaching staff to ensure smooth scheduling and class arrangements.
• Represent SUP Education professionally in every parent interaction; tone and follow-through matter.
• Assist with marketing content creation and support community events.

Skills

Relationship building

Bilingual Cantonese & English

CRM skills

Data entry accuracy

Tools

WhatsApp Business

CRM tools

Job description

We're looking for a Sales & Customer Success Executive who is passionate about education to professionally guide parents through our courses and lead the process of turning enquiries into enrolments. This role combines proactive sales with relationship management — engaging confidently with prospective and existing families while ensuring every enrolled family feels well looked after.

Key responsibilities

Respond to enquiries (WhatsApp, phone, walk-in) promptly, providing the information and support parents need to confidently experience our classes and join our community

Guide parents through course options, pricing, and scheduling with confidence and product knowledge

Own the enrolment and renewal process, including invoicing and payment confirmation

Build genuine relationships with enrolled families to drive retention and referrals

Keep accurate records of enquiries, registrations, payments and make up arrangements

Work closely with the teaching team to ensure smooth scheduling and class arrangements

Represent SUP professionally in every parent interaction — tone, accuracy, and follow-through all matter

Assist with marketing content creation and provide hands‑on support for community events and initiatives

About you

Strong in relationship building — genuinely enjoys nurturing connections and helping families confidently choose our programs

Strong communication skills in Cantonese and English (written and spoken); Mandarin a plus

Detail‑oriented — comfortable with accurate data entry, invoicing, and record‑keeping

Customer-first mindset with the patience and warmth to work with parents and children

Organised and reliable — able to juggle enquiries, admin, and follow-ups without dropping the ball

Prior experience in sales, enrolment, or customer service (education sector a plus)

Comfortable using systems like WhatsApp Business/CRM tools

About us

SUP Education is a STEM.org Accredited STEAM, Robotics, and AI education centre in Hong Kong. We don't just teach coding — we build future innovators, backed by our own proprietary curriculum, a proven competition track record (2025 WRO Hong Kong Championship Winners, 100% Gold Award rate in Seasonal Leagues), and a 95% parent first-choice rating. We're growing fast, with a newly expanded flagship centre opening in Causeway Bay.

Base salary + performance-based commission

Medical insurance

Training Program

A fast-growing, mission-driven team environment

A promising career path with clear opportunities for professional growth and advancement