Guest Sales & Service Associate

Sheraton Hotels & Resorts; Hong Kong; On-site; HKD 133,920 - 200,880; Full time

Job summary

Sheraton Hotels & Resorts in Hong Kong is seeking a Non-Management, full-time Guest Services Associate to resolve guest calls, process reservations, and support sales and marketing efforts. You will communicate clearly, upsell where appropriate, and uphold brand standards at 20 Nathan Road.

The role requires at least two years of related experience and a high school diploma or GED, with a professional appearance and strong teamwork.

Qualifications

• Education: High school diploma or GED equivalent.
• Minimum 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Contact appropriate department to resolve guest calls, requests or problems.
• Use sales techniques to maximize revenue and up-sell while maintaining loyalty.
• Process Marriott Rewards or loyalty requests and manage reservations by phone, fax, or mail.
• Enter rewards details into software and assist with general office duties for Sales & Marketing.
• Support training of employees, maintain professional appearance, protect company assets and confidentiality.

Education

High school diploma or GED equivalent

Job description

Sheraton Hotels & Resorts in Hong Kong is seeking a Non-Management, full-time Guest Services Associate to resolve guest calls, process reservations, and support sales and marketing efforts. You will communicate clearly, upsell where appropriate, and uphold brand standards at 20 Nathan Road.

The role requires at least two years of related experience and a high school diploma or GED, with a professional appearance and strong teamwork.