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Banco Bilbao Vizcaya Argentaria seeks a senior operations leader in Hong Kong to act as a primary interface between Asia local units and Madrid heads. You will bridge commercial expectations with regulatory delivery and lead local core functions including regulatory reporting and client support.
Applicants should have 10+ years in financial operations, cross-discipline know-how, and fluency in English and Spanish, with Mandarin/Japanese/Korean/Cantonese a plus for regional interaction.
Job Purpose & Objectives
Front-to-Back Strategic Liaison: Act as the primary interface and escalation point between local business units (Front Office, Bankers, and Branch Managers across Asia) and Madrid-based Operations Heads of Discipline. Bridge commercial expectations with operational delivery capability.
Direct Leadership of Local Core Functions: Leader directly of the local teams executing Regulatory Reporting (assuring error-free, timely compliance with local monetary authorities) and Customer Support (managing CIB client queries and issue resolution) across the hub.
Matricial Coordination of HO Extensions: Provide leadership and advice, localized guidance, and operational prioritization to the regional extension teams, stepping in with local business criteria to resolve bottleneck operations on the ground.
Corporate & Regulatory Interaction: Act as the primary operational representative in front of local Asian regulators and compliance bodies. Align regulatory requests with Madrid's Head Office risk and legal guidelines.
Support Asia growth: As BBVA CIB continues to expand its footprint and ambition in Asia, provide structured operational support and setup criteria for new products and operations flows in the region.
University Degree: Bachelor's or equivalent degree in Engineering, Business Administration, Finance, or highly quantitative disciplines.
Postgraduate Education: Postgraduate certificates, specialized certifications, or a Master's degree in Banking, Operations, or Finance is highly valued.
Financial Sector Operations: Minimum of 10 years of demonstrable, hands-on experience working in banking operational departments. Practical knowledge spanning multiple disciplines is highly advantageous.
People Leadership & Management: Between 5 and 10 years of experience directly managing, coordinating, and scaling mid-to-large sized operations teams in a dynamic, high-pressure corporate environment.
Core Banking: Deep familiarity and operational exposure to BBVA core banking systems, specifically MIDAS (and its localized interfaces) and STAR.
English: Absolute professional fluency (written and spoken) requirement as the primary regional working language.
Spanish: Strong conversational and written proficiency is highly valued to secure seamless channels of dialogue with discipline leads in Madrid.
Asian Languages: Proficiency in Mandarin (Chinese), Japanese, Korean, or Cantonese is a highly competitive plus to interact with local branch personnel, regulatory bodies, and regional clients.
Strong Customer & Commercial Focus: An unwavering commitment to ensuring exceptional service delivery and client satisfaction. Possess the intellectual empathy to translate Front Office commercial needs into optimized Operations schedules.
Matrix & Multicultural Navigation: Proven capacity to operate smoothly and build consensus across complex reporting structures and culturally diverse operational landscapes.
Collaborative & Inspirational Leadership: A proven ability to motivate, unify, and lead geographically dispersed, diverse teams. Fosters an inclusive culture of accountability and continuous improvement.
Advanced mastery of Microsoft Office applications (Excel, PowerPoint, Word) for reporting and pipeline analysis.
Interpersonal Communication