Operations Supervisor / Senior Operations Officer (Front Office)

Starphire Hotel Company Limited; Hong Kong; On-site; HKD 201,000 - 234,000; Full time

Job summary

Starphire Hotel Company Limited is seeking a supervisory-level Operations Officer in Hong Kong to lead daily front-of-house shifts, ensuring SOP compliance and responsive guest service. You will manage check-in/check-out procedures, address guest enquiries, and support team members across the shift.

A Diploma in Hospitality Management is preferred, with at least 4 years of hotel guest service experience. Proficiency in English, Cantonese and Putonghua is required.

Qualifications

• Diploma in Hospitality Management preferred.
• 4 years of relevant guest/customer service experience in hotel industry.
• Good command of written and spoken English, Cantonese and Putonghua.
• Candidate with less experience may apply for Senior Operations Officer.

Responsibilities

• Supervise daily shift processes as shift in charge to ensure SOP adherence.
• Assist guests with check-in/check-out professionally and handle enquiries.
• Perform ad hoc duties assigned by Management.

Skills

Communication skills

Interpersonal skills

Language skills

Education

Diploma in Hospitality Management

Job description

Key responsibilities:

• As a supervisory level, the responsibilitieswill beacted as a shift in charge to supervise daily shift process ensuring all team members adhere to standard operating procedures
• To perform theguest check-in and check-out procedures in a professional manner, and to provide courteous service and handle guests’ enquiries
• To perform ad hoc duties assigned by the Management

Job requirements:

• Diploma holder in Hospitality Management is preferred
• 4yearsrelevant guest / customer service experience in hotel industry
• Good communication and interpersonal skills
• Good command in written and spoken English, Cantonese and Putonghua
• Candidate with less experience can be applied for Senior Operations Officer

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## More Job Information

Salary

• 18000 - 21000 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 大角咀

Employment Term

• 全職

Education

• 中五至中七或DSE