Operations Manager

Hostlink (HK) Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Benefits offered by this job

5-day work

Medical subsidy

Job summary

Hostlink (HK) Limited in Hong Kong is seeking an Operations Manager to coordinate cross-border initiatives with our Malaysia team, ensuring smooth service delivery and client satisfaction.

You will lead multiple teams, manage inquiries and reports to senior management, drive cost optimization and operational efficiency, and contribute to regional growth while maintaining high service standards.

Qualifications

• Diploma / Higher Diploma in IT, Business Administration, Engineering or related discipline.
• 3+ years of project management or operations management experience; cross-border or multinational exposure preferred.
• Strong leadership and communication skills; ability to coordinate multiple teams and report to senior management.

Responsibilities

• Coordinate with Malaysia team to ensure smooth service delivery.
• Liaise with clients, explain services and manage client expectations.
• Handle client inquiries, concerns and complaints professionally and maintain the company image.
• Support cost optimization and operational efficiency by identifying improvement opportunities.
• Assist Malaysia colleagues on daily operations.

Skills

Leadership

Communication

Cross-border coordination

Client relations

Education

Diploma / HD in IT, Business Admin, Engineering or related

Job description

Hostlink (HK) Limited

Operations Manager

HostLink is committed to providing professional and customized solutions to retail, corporate and institutional customers, with the objective of helping clients achieve their business goals. The company has expanded its business into Malaysia. We are seeking a high-caliber professional to join our team and support our regional growth.

Key Responsibilities

• Coordinate with Malaysia team to ensure smooth service delivery;
• Liaise with clients, clearly explain the features and advantages of our services, and effectively manage client expectations;
• Handle client inquiries, concerns and complaints in a professional manner, and enhance the company’s reliable and positive image;
• Support cost optimization and operational efficiency by identifying improvement opportunities and streamlining processes;
• Assist Malaysia colleagues on daily operations

Requirements

• Diploma / Higher Diploma in Information Technology, Business Administration,Engineering, or a related discipline
• Minimum 3 years of project management or operations management experience, with experience in cross‑border or multinational projects highly preferred;
• Strong leadership and communication skills, with the ability to coordinate multiple teams and report directly to senior management;
• Able to communicate in Cantonese/Chinese and write in English;
• Highly responsible, self‑motivated, and solution‑oriented, with the ability to work effectively under pressure.

5-day work and medical subsidy

A competitive remuneration package and career advancement opportunities will be offered to the right candidates.

All application documents collected will be kept in strict confidence and used for recruitment purposes only.