Operations Lead, School & Shuttle Mobility (HK)

RushOwl 香港; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

RushOwl Hong Kong is seeking an Operations Executive to support daily transport operations, ensure reliable service delivery, and coordinate frontline staff across school and residential shuttle projects.

The role requires a Diploma in logistics or related fields, strong Cantonese and English communication, and proficiency with Microsoft Office and Google Workspace. The position reports to the Head of Operations and may require shift work.

Qualifications

• Diploma or above in logistics, transport operations, or related disciplines.
• Strong communication skills in Cantonese and English; Mandarin a plus.
• Proficiency with Microsoft Office and Google Workspace.

Responsibilities

• Oversee daily operations for assigned school transport or shuttle bus projects.
• Coordinate deployment of drivers and bus attendants.
• Monitor operational stability, on-time performance, and safe operations.
• Manage attendance, trip records, and verify GPS/check-in data.
• Track KPIs for drivers and attendants (e.g., punctuality, complaints).
• Liaise with schools, residential management, and parents.
• Make real-time decisions for backup deployment in emergencies.
• Vet and approve deployment records in the RushOwl Portal.
• Handle escalated issues and ensure proper documentation and follow-up.
• Respond to operational queries per SLA requirements.

Skills

Communication (Cantonese)

Communication (English)

Pressure handling

Shift work

Education

Diploma or above in logistics or related field

Tools

Microsoft Office

Google Workspace

Job description

RushOwl Hong Kong is seeking an Operations Executive to support daily transport operations, ensure reliable service delivery, and coordinate frontline staff across school and residential shuttle projects.

The role requires a Diploma in logistics or related fields, strong Cantonese and English communication, and proficiency with Microsoft Office and Google Workspace. The position reports to the Head of Operations and may require shift work.