Operations Director, Hong Kong

WSP (Asia) Limited; Hong Kong; On-site; HKD 1,500,000 - 2,400,000; Full time

Job summary

WSP (Asia) Limited in Hong Kong seeks an Operations Director to join our senior leadership team and drive the performance and operational effectiveness of the business. You will partner with business heads, lead cross-functional operations, and shape strategy across commercial, finance, HR, legal and quality.

The role emphasizes governance, client relations, and continuous improvement to deliver value on major projects.

Qualifications

• Senior leadership experience within a complex, client-facing organisation.
• Proven track record in leading and growing a P&L with strong commercial acumen.
• Experience driving operational performance, profitability and budget delivery.
• Experience in engineering, professional services, consultancy or client organisations advantageous.

Responsibilities

• Partner with Business Line Heads to drive operational excellence, business performance and budget delivery.
• Lead the business operational structure across corporate functions.
• Develop action plans to achieve SHEQ and financial performance.
• Engage directly with key clients, strengthening relationships on major projects.
• Drive digital innovation, standardisation and continuous process improvement.
• Lead bid and commercial strategies for high-risk opportunities.
• Drive resource planning, workload management and utilisation.
• Oversee budget, forecasting and KPIs including net revenue, margin, EBITDA and DSO.
• Monitor project performance, risks and opportunities with governance.
• Foster a culture of operational excellence and share best practices.
• Chair monthly and quarterly performance reviews and reporting.
• Provide visible leadership and strengthen accountability.

Skills

Senior leadership

P&L management

Budgeting

Forecasting

Strategic thinking

Project management

Communication

Interpersonal skills

Stakeholder management

Travel flexibility

Education

Bachelor's degree

Job description

Negotiable based on experience and qualification

What if you could do the kind of work the world needs?

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Position Summary

We are looking for an Operations Director, Hong Kong to join our senior leadership team and play a pivotal role in driving the performance and operational effectiveness of our business.

Responsibilities

• Partner with Business Line Heads to drive operational excellence, business performance and budget delivery.
• Lead the business operational structure, working across commercial, legal, finance, human resources, quality, compliance and other corporate functions.
• Develop and implement action plans to achieve leading operational, Safety, Health, Environment and Quality (SHEQ), and financial performance.
• Engage directly with key clients, strengthening relationships and adding value across major projects and key accounts.
• Drive digital innovation, standardisation, simplification and continuous process improvement to enhance client and business outcomes.
• Lead bid and commercial strategies for high-risk and strategically important opportunities, drawing on market benchmarks and competitor insights.
• Drive effective resource planning, workload management and utilisation across the business.
• Oversee budget preparation, forecasting and delivery against key performance metrics including Net Revenue, Operating Margin, EBITDA and Days Sales Outstanding (DSO).
• Monitor major project performance, risks and opportunities, driving timely intervention and effective project governance where required.
• Foster a culture of operational excellence, collaboration and continuous improvement, ensuring best practices and lessons learned are shared across the business.
• Chair monthly and quarterly performance reviews and support senior leadership reporting.
• Provide visible leadership, supporting and constructively challenging leaders to strengthen accountability and overall business performance.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Quantity Surveying, Engineering or a related discipline.
• Demonstrated senior leadership experience within a complex, client-facing organisation.
• An established track record of leading and growing a P&L, with strong commercial and financial acumen.
• Proven experience in driving operational performance, profitability and budget delivery.
• Experience within engineering, professional services, consultancy or a client organisation would be advantageous.
• Strong understanding of markets across Asia and the regional business landscape.
• Strong commercial and financial acumen, with experience in budgeting, forecasting, risk management and performance management.
• Proven ability to manage and develop teams, influence senior stakeholders and build trusted, long-term client relationships.
• Strong strategic thinking, project management, problem-solving and decision-making capabilities.
• Excellent communication, influencing and interpersonal skills, with the ability to operate effectively across different levels of an organisation.
• Strong people leadership with a focus on accountability, talent development and succession planning.
• Ability to thrive in a fast-paced and dynamic environment, with flexibility to travel within Asia as required.

Imagine a better future for you and a better future for us all.

Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 73,000 employees, working together to make a difference in communities both close to home and around the world.

All applications will be treated in strict confidence and only be used for recruitment related purpose. Applicants not hearing from us within six weeks may consider their application filed for future reference. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will be destroyed afterward.