Operation Supervisor, IT

Airport Authority Hong Kong; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Airport Authority Hong Kong invites high-calibre IT professionals to join its IT Operations team to manage data center operations, automation and monitoring platforms. You will contribute to resilient IT services supporting HKIA's critical infrastructure and flight operations.

The role requires 3+ years of IT systems administration, scripting and project experience, with exposure to DCIM, Dynatrace, ServiceNow and cloud platforms, and may involve on-site collaboration with vendors and internal

Qualifications

• Degree holder in Electrical/Electronic Engineering or Computer Engineering or related disciplines.
• Minimum 3 years relevant IT systems administration experience including operation, technical support and project management.
• Experience in supporting DCIM (SNMP/Modbus/LoRaWAN), Telemetry Gateway and multi-vendor cloud platforms.

Responsibilities

• Oversee hosting facilities contingency planning and coordinate stakeholders for drills.
• Lead sub-projects to enhance system monitoring and ensure IT operational standards.
• Manage daily data center operations, maintenance, long-term planning and resource allocation.
• Assess major system changes, perform risk analyses, minimize end-user disruption.

Skills

IT systems admin

Shell scripting

Programming

DCIM tools

Dynatrace

ServiceNow

Multi-vendor cloud

ITIL v3

Windows

RHEL

Education

Electrical/Electronic Engineering

Computer Engineering

Tools

Dynatrace

ServiceNow

Telemetry Gateway

DCIM platforms

Cloud platforms

Job description

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.

We care for our people and provide colleagues with a fair, open and supportive workplace.

By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.

Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.

This is a fixed-term contract position of minimum 2 years with possibility for renewal subject to organisation need and individual performance.

Responsibilities

• Oversee hosting facilities contingency planning, coordinate stakeholders, and manage execution and review of operational drills
• Lead sub-projects that enhance system monitoring capabilities and ensure alignment with IT operational standards for stable deployments
• Manage daily data center operations, maintenance, long-term planning, and resource allocation
• Assess major system changes, conduct risk and impact analyses, and ensure minimal disruption to end users
• Develop, update, and maintain operational procedures, O&M manuals, and knowledge-management practices with appropriate automation tools
• Build and maintain Operation Technology dashboards and reporting tools to support data-driven decision making across IT Operations
• Coordinate with internal and external stakeholders, vendors, and contractors, while managing contractor performance and delivery of operational and project activities
• Play an active role in the Resilient Enhancement Project team to ensure all enhancement activities and deliverables meet IT Operations' requirements, standards and expectations

Requirements

• Degree holder in Electrical/Electronic Engineering or Computer Engineering or related disciplines
• Minimum 3 years relevant experience on IT systems administration, including operation, technical support and project management etc., with at least 1-2 years proven experience with programming and shell scripting
• Experience in supporting DCIM (SNMP/Modbus/LoRaWAN), Telemetry Gateway, Dynatrace, ServiceNow or multi-vendor cloud platform etc.
• Certification in relevant technologies e.g. MS windows / RHEL will be definitely advantageous
• Certification in IT Infrastructure Library (ITIL) v3 or above is preferred
• Holder of Hong Kong driving license is preferred
• Strong analytical, problem-solving, leadership and communication skills
• Good spoken and written English and Chinese. Knowledge of Putonghua is an advantage