Operation Associate

Leadingnation; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job description

Company DescriptionSTABO is building stablecoin and digital payment infrastructure for business customers operating across Asia. Our clients may operate across multiple jurisdictions, use cross-border payment flows, and require careful onboarding under applicable AML, KYC, KYB, sanctions, and customer due diligence standards.

As STABO grows, client onboarding has become one of the most important parts of our operating model. Each customer onboarding may require extensive company documents, ownership information, business activity details, source of funds information, transaction purpose, jurisdiction exposure, and ongoing CDD review.

We are looking for an Operation Associate to support the client onboarding journey and operations

The Role

This person will interface directly with customers, not only through the sales team. The role requires someone who can communicate professionally with clients, collect sensitive information, ask the right follow-up questions, and manage communication carefully.

The role sits between Sales, Compliance, Operations, and the customer. It is not a pure sales admin role and not a pure back-office compliance analyst role. The successful candidate must be able to guide customers.

Key Responsibilities

1. 1.Support the end-to-end client onboarding journey — Support the BD team in liaising with clients in data/info collections; act as the main point of contact for customers, track onboarding status, chase missing documents, and resolve bottlenecks professionally.
2. 2.Drive KYC / KYB profile completion — assist customers with company profiles, ownership information, business activities, transaction purpose, and source of funds; collect and review supporting documents (UBO, directors' IDs, business licences, bank statements, etc.).
3. 3.Prepare clean, complete files for Compliance review — identify gaps, inconsistencies, and red flags upfront; maintain proper file naming, storage.
4. 4.Manage ongoing CDD reviews — own periodic reviews and trigger-event reviews for existing customers, follow up for refreshed documents.
5. 5.Coordinate across Business Development, Compliance, and Operations — keep onboarding smooth and well-controlled, and help build scalable SOPs, checklists, and customer questionnaires.
6. 6.Monitor the transactions data – monitor the system transaction data, identify the gap and report the discrepancy where applicable.
7. 7.Ad hoc operation tasks assigned by the supervisor / team head

Requirements

• Bachelor’s degree in accounting, Compliance, Business Administration or related discipline.
• 1–3 years of experience in client onboarding, operation, banking operations, or payment / fintech operations.
• Knowledge of Client onboarding, AML / CDD concepts would be a plus.
• Familiarity with Hong Kong AMLO requirements is a strong advantage.
• Strong client communication skills with a customer service mindset, paired with high attention to detail and strong document-handling discipline.

The ideal candidate is able to speak directly with customers, understand what information is sensitive, know when to ...