Health Insurance Specialist

Bupa UK; Hong Kong; Hybrid; HKD 420,000 - 650,000; Full time

Job summary

Bupa Global is seeking a Health Insurance Specialist in Hong Kong to drive sales of international private medical insurance to eligible clients introduced by Relationship Managers. You will educate RMs, triage underwriting, and guide clients through onboarding while maintaining regulatory compliance.

The role involves travel within city regions, hybrid working, and occasional office presence at Bupa Global or HK head office. Fluency in English is required; Cantonese/Mandarin is a plus.

Qualifications

• Experience selling international or domestic health insurance or equivalent regulated products.
• Experience in client-facing roles with affluent or high net worth individuals.
• Background in banks, wealth managers, IFAs, or financial services.
• Ability to navigate regulated sales processes and record-keeping.
• Ongoing CPD as required by local authorities.
• Fluency in English; Cantonese or Mandarin is a plus.

Responsibilities

• Sell IPMI to eligible clients introduced by RMs, face-to-face or digital channels.
• Build trust-based relationships with RMs and train on product offerings.
• Perform light underwriting screening and triage where needed.
• Provide tailored product education aligned with health and family needs.
• Guide applicants through onboarding, quotation, documentation, and cover issuance.
• Ensure compliance with local licensing and disclosure requirements.
• Collaborate with underwriters, compliance, and operations to progress cases.
• Contribute to sales targets and pipeline reporting.
• Support feedback loops to improve product-market fit.
• Occasionally work from Bupa Global or HK head office; travel within city regions.

Skills

IPMI sales experience

Client-facing proficiency

Banking/wealth management exposure

Regulatory/compliance mindset

Needs-based sales conversations

CRM & digital tools

Education

Insurance license (local market)

Tools

CRM tools

Job description

• To act as the key sales interface
• Demonstrated success in client-facing roles
• The role includes onboarding

Job Description

Health Insurance Specialist

Location: Hong Kong

Permanent

Full time

Hybrid working

Job Purpose

We make health happen:

To act as the key sales interface between Bupa Global and Standard Chartered’s private and priority private banking teams by providing expert advice, education and tailored sales of Bupa’s premium international private medical insurance to eligible high net worth clients.

The Health Insurance Specialist is a key role and will work directly with Standard Chartered’s Relationship Managers (RMs), supporting them in educating, identifying, qualifying, and converting client interest into successful applications.

The role includes onboarding, eligibility screening and relationship building to deliver outstanding customer experience aligned with Bupa’s global standards.

How You’ll Help Us Make Health Happen

• Deliver sales of international private medical insurance (IPMI) to eligible clients introduced by Relationship Managers, both face-to-face and via digital channels.
• Build strong, trust-based relationships with Standard Chartered’s Relationship Managers, providing training and guidance on Bupa products and referral protocols
• Perform light medical underwriting screening and triage, identifying cases that require specialist underwriting referral.
• Provide tailored recommendations and detailed product education to clients, aligned with individual health, lifestyle and family needs
• Guide applicants through the full onboarding process including quotation, documentation, application, and issue of cover.
• Maintain full compliance with local regulatory requirements for licensed health insurance sales, including record keeping and client disclosures.
• Collaborate closely with Bupa Global underwriting, compliance, and operational teams to ensure smooth case progression.
• Actively contribute to local sales targets, pipeline reporting, and client servicing goals.
• Support feedback loops between Bupa and Standard Chartered to enhance product-market fit and client satisfaction.
• Occasional work from Bupa Global or Bupa Hong Kong head office.
• Expected to travel locally within city regions to banking centres; flexibility for some remote/digital consultations depending on client preference
• May require irregular hours to meet with clients based on availability.
• Proficiency in CRM and digital sales tools is essential.

Key Skills/Qualifications Needed For This Role

• Proven experience in selling or advising on international or domestic health insurance, life assurance, financial protection, or other regulated products.
• Demonstrated success in client-facing roles involving affluent or high net worth individuals
• Background in working within or alongside banks, wealth managers, IFAs or financial services providers preferred.
• Ability to navigate sales and operational processes within highly regulated industries.
• Experience conducting needs-based sales conversations in a professional and culturally sensitive manner.
• Certification or license to sell insurance in the relevant local market or willingness to obtain prior to appointment.
• Ongoing CPD as required by local health or insurance authorities.
• Fluency in English essential; Cantonese or Mandarin highly desirable depending on market

Why Bupa?

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Time Type

Full time

Job Area

Business Development

Locations:

The Quayside