Officer, Client Portal Support, Client Services - Operations

Hong Kong Exchanges and Clearing Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

HKEX is seeking a Client Services/Operations support professional to handle email and phone enquiries from clients, administer access to HKEX portals, and assist with onboarding and testing activities.

The role requires a university degree with 1-2 years in the financial industry, a team-oriented mindset, and strong organisational and problem-solving skills to support the Access Management and user testing processes.

Qualifications

• University degree or above with 1-2 years in financial industry.
• Preference for roles in Client Services and/or Operations.

Responsibilities

• Handle email and phone enquiries from HKEX clients in a timely manner
• Act as HKEX administrator to grant/change/remove company and user access to HKEX portals and systems
• Provide support in user onboarding and liaise with IT for External User Testing access for FINI users
• Perform administrative tasks and assist team members in ad-hoc tasks
• Provide support to Access Management system enhancement and participate in User Acceptance Test

Skills

Team-player attitude

Self-driven learning mindset

Self-organisation

Task prioritisation

Attention to detail

Problem solving

Education

University degree or above

1-2 years of financial industry experience

Job description

Company Introduction

We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary

About HKEX HKEX is one of the world's major exchange groups, and operates a range of equity, commodity, fixed income and currency markets. To build in-hand with our clients to innovate and grow together for both today and tomorrow.

Responsibilities

• Handle email and phone enquiries from HKEX clients in a timely manner
• Act as HKEX administrator to grant / change / remove company and user access to various HKEX portals and systems
• Provide support in user onboarding and liaise with IT in arranging External User Testing access for FINI users
• Perform administrative tasks and assist team members in ad-hoc tasks
• Provide support to Access Management system enhancement and participate in User Acceptance Test

Requirements

• University degree or above 1 - 2 years of working experience in the financial industry, with a preference for roles related to Client Services and/or Operations
• A team-player attitude and self-driven learning mindset
• Great self-organisation, task prioritisation, attention to detail and strong problem solving skill
• Knowledge in securities / finance / customer services with exposure to Hong Kong and Mainland markets is welcomed

Equal Opportunity Employer

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location

HKEX - Exchange Square

Shift

Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours

40

Worker Type

Permanent

Company Profile

Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world’s leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange. As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets. HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.

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