Senior Computer Operator - Officer - Enterprise System Operations - IT

Hong Kong Exchanges and Clearing Limited; Tseung Kwan O; On-site; HKD 240,000 - 420,000; Full time

Job summary

Hong Kong Exchanges and Clearing Limited (HKEX) is seeking an IT operations specialist to support 24x7 enterprise systems, ensuring availability for market operations and ongoing modernization.

You will monitor, deploy patches, run batch processes, and assist with incident response, working with DevOps, Infrastructure and application teams in a shift-based environment at HKEX - TKO.

Qualifications

• Diploma or higher in IT/Computer Science.
• Basic understanding of Linux/Windows and networking.
• Exposure to scripting (Bash/Python/PowerShell) is an advantage.
• Willingness to learn and follow procedures.

Responsibilities

• Monitor and manage the performance and availability of applications, servers and systems.
• Support operation of business applications and scheduled jobs; run batch processes and apply patches.
• Assist in incident response and log/track incidents using ITSM tools.
• Learn automation and scripting to support operational tasks.
• Document system procedures and generate basic reports; collaborate with teams.

Skills

System Monitoring

Scripting

IT Support

Teamwork

Communication

Education

Higher Diploma in Computer Science/IT

Tools

TrueSight

SolarWinds

ServiceNow

Dollar Universe

CA7

Ansible

Job description

Company Introduction

We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary

The Enterprise System Operations team is responsible for managing the round-the-clock, 24x7 operations of HKEX enterprise systems. We play a critical role to ensure high system availability for Market operations, while we continuously modernize and enhance the team process to improve operational efficiency and support our future business needs. HKEX is looking for a high calibre candidate as an IT operations specialist to assist the team in achieving its ambitions.

Job Responsibilities

• System Monitoring and Management: Monitor the performance and availability of applications, servers, and systems. Use monitoring tools (e.g., TrueSight, SolarWinds) to track system health and performance metrics. Assist in identifying basic issues or irregular system behaviors. Provide first-level support under team supervision.


• Application Support: Support the operation of business applications and scheduled jobs. Perform routine tasks such as running batch processes, handling deployments, and applying patches under guidance.


• Incident Management: Assist in responding to system and application alerts, incidents, and outages. Log, track, and resolve incidents using IT service management (ITSM) tools like ServiceNow. Escalate complex issues to senior team member or application development teams as needed.


• Automation and Scripting: Learn to use job scheduling and automation tools (Dollar Universe, CA7, Ansible). Assist in simple scripting tasks (Bash, Python, PowerShell) to support operational automation.


• Documentation and Reporting: Maintain basic documentation of system operation and update daily operational checklists. Generate reports on system performance, incidents, and maintenance activities.


• Collaboration and Communication: Work closely with senior operators, application development, DevOps, and infrastructure teams. Provide basic support to end-users or internal teams for application-related issues.

Job Requirements

• High Diploma in Computer Science, Information Technology, or a related discipline.


• Basic understanding of operating systems (Linux/Windows) and networking concepts.


• Exposure to scripting (Bash/Python/PowerShell) is an added advantage.


• Familiarity with application servers or databases is a plus.


• Strong willingness to learn and ability to follow procedures carefully.


• Good communication and teamwork skills.


• Able to work in a shift-based 24x7 operations environment.

Equal Opportunity

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location

HKEX - TKO

Shift: 7x24 Shift (Hong Kong SAR)

Scheduled Weekly Hours: 40

Worker Type: Permanent

About HKEX

Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world’s leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange. As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets. HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.

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