Officer, Client Portal Support, Client Services - Operations

Hong Kong Exchanges and Clearing Limited (HKEX); Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

HKEX - Exchange Square is seeking a detail-oriented administrator to support client services and operations. You will handle email and phone enquiries from HKEX clients, and act as HKEX administrator for access to portals and systems.

You will also assist with user onboarding, coordinate with IT for External User Testing access for FINI users, and contribute to ad-hoc tasks while maintaining high standards of accuracy and teamwork.

Qualifications

• University degree or above.
• 1-2 years of working experience in the financial industry, with preference for Client Services/Operations.
• Knowledge in securities/finance/customer services with exposure to HK/ Mainland markets welcomed.

Responsibilities

• Handle email and phone enquiries from HKEX clients in a timely manner.
• Act as HKEX administrator to grant/change/remove company and user access to HKEX portals and systems.
• Provide support in user onboarding and liaise with IT for External User Testing access for FINI users.
• Perform administrative tasks and assist team members in ad-hoc tasks.
• Provide support to Access Management system enhancement and participate in User Acceptance Test.

Skills

Team player

Self-motivated

Attention to detail

Problem solving

Education

Bachelor's degree

Job description

Company Introduction

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: \"To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all.\"

Job Summary

About HKEX

HKEX is one of the world's major exchange groups, and operates a range of equity, commodity, fixed income and currency markets. To build in-hand with our clients to innovate and grow together for both today and tomorrow.

Company Introduction

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: \"To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all.\"

Job Duties

Responsibilities

• Handle email and phone enquiries from HKEX clients in a timely manner


• Act as HKEX administrator to grant / change / remove company and user access to various HKEX portals and systems


• Provide support in user onboarding and liaise with IT in arranging External User Testing access for FINI users


• Perform administrative tasks and assist team members in ad-hoc tasks


• Provide support to Access Management system enhancement and participate in User Acceptance Test

Requirements

• University degree or above


• 1 - 2 years of working experience in the financial industry, with a preference for roles related to Client Services and/or Operations


• A team-player attitude and self-driven learning mindset


• Great self-organisation, task prioritisation, attention to detail and strong problem solving skill


• Knowledge in securities / finance / customer services with exposure to Hong Kong and Mainland markets is welcomed

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location

HKEX - Exchange Square

Shift

Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours

40

Worker Type

Permanent