NBA Store Hong Kong - Assistant Coach (Shop Supervisor)

Swire Resources Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Swire Resources Limited is seeking a Store Supervisor for the NBA Store Hong Kong to lead the team and deliver an authentic NBA experience for fans.

You will bridge retail excellence with community engagement by hosting exclusive events and guiding staff to achieve sales targets while maintaining premium customer service.

Fluent in Cantonese with good English or Mandarin; prior retail leadership and comfort with social media content creation are preferred.

Qualifications

• Experience in retail management or team leadership.
• Public speaking and event hosting experience.
• Ability to create social media content including photos.
• Fluency in Cantonese; good English or Mandarin.

Responsibilities

• Oversee daily operations and staff schedules to meet KPIs.
• Host in-store community events and exclusive activities.
• Advise Marketing and Merchandising with local market insights.
• Ensure premium customer experience for jerseys, footwear, accessories, collectibles.

Skills

Leadership

Community engagement

Retail knowledge

Public speaking

Social media content

Job description

Swire Resources Limited Is The Leading Retailers And Wholesalers Of a Number Of Top-selling Sports, Lifestyle And Outdoors Brands Of Apparel, Footwear And Accessories Products. To Cope With The Company's Rapid Expansion, We Invite High Caliber Personnel To Join Us

Turn your passion for basketball into your career.

Job Summary

As a Store Supervisor at NBA Store Hong Kong, you will lead the team in delivering an exciting and authentic NBA experience for fans. You will bridge the gap between retail excellence and community engagement by hosting exclusive events.

What You’ll Do

• Leadership & Operations: Oversee daily operations, manage staff schedules, and ensure the store meets sales targets and KPIs.
• Community Lead: Organize and host in-store community events, including "Hobby" card opening nights, basketball clinics, and viewing parties.
• Market Insight: Act as a consultant for the Marketing and Merchandising teams by providing feedback on local trends, popular players/teams in HK, and customer demands.
• Customer Experience: Ensure a premium shopping experience for fans looking for jerseys, footwear, accessories, and collectibles.

Who We’re Looking For

• NBA Superfan: Deep knowledge of current NBA news, rosters, and "on-trend" basketball culture.
• Leadership: Proven experience in retail management or team leadership.
• Event Experience: Comfortable speaking in public and leading groups for events.
• Digital Savvy: Capture in-store content for Instagram and Threads; comfortable being on camera or taking high-quality photos for social media.
• Language: Fluent in Cantonese, with good command of English or Mandarin.

Swire Resources Limited is Equal Opportunity Employer