Multilingual Service Advisor – KPI Bonus & Dynamic Team

CB Talents SP; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

KPI Bonus

Performance incentives

Job summary

A dynamic service company is seeking a customer service representative fluent in Mandarin, Cantonese, and English. The role involves managing customer inquiries and ensuring high satisfaction. Candidates should possess a bachelor's degree and experience in customer service, along with good communication and problem-solving skills. A rewarding career with competitive pay and performance incentives awaits. The position is located in Hong Kong and operates in rotational shifts.

Qualifications

• Bachelor's degree and experience in customer service required.
• Must be fluent in Mandarin, Cantonese, and English.
• Good communication, problem-solving, and organizational skills essential.

Responsibilities

• Handle customer inquiries and service requests via phone, email, and in person.
• Communicate with Mandarin- and Cantonese-speaking customers.
• Coordinate with internal teams for service delivery.
• Manage appointments and service documentation.
• Resolve customer issues and ensure satisfaction.

Skills

Fluent in Mandarin

Fluent in Cantonese

Fluent in English (spoken, written)

Communication skills

Problem-solving skills

Organizational skills

Basic computer skills

Education

Bachelor Degree in any field

Job description

A dynamic service company is seeking a customer service representative fluent in Mandarin, Cantonese, and English. The role involves managing customer inquiries and ensuring high satisfaction. Candidates should possess a bachelor's degree and experience in customer service, along with good communication and problem-solving skills. A rewarding career with competitive pay and performance incentives awaits. The position is located in Hong Kong and operates in rotational shifts.