MIU MIU Digital Clients Services Advisor

PRADA; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Prada Group in Hong Kong seeks a Digital Client Services Associate to support APAC customers across channels, delivering exceptional clienteling and driving sales. You will handle multilingual inquiries, resolve issues, and collaborate with internal teams to ensure a seamless e-commerce experience.

Joining Prada means joining an international, creative environment that values curiosity and excellence, with opportunities for professional growth and development in a luxury brand setting.

Qualifications

• Prior experience in customer service or fashion-related qualifications/experience.
• Proven selling and clienteling skills.
• Fluent in multiple languages for APAC coverage.

Responsibilities

• Support customers from APAC countries via multi-language channels (phone, live chat, social, email).
• Execute client outreach and drive sales through clienteling.
• Resolve service/product issues and assist during ecommerce journeys.
• Coordinate with internal teams to deliver efficient solutions.

Skills

Customer service

Clienteling

Multilingual communication

Team collaboration

Shift work

Education

Fashion-related qualification or experience

Tools

CRM systems

E-commerce platforms

Live chat tools

Microsoft Office

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job summary/purpose

As a member of the Digital Clients Service team, the candidate shall support the team in providing excellent Customer Service, building exceptional clienteling relationship with to our customers, and drive sales business across Asia Pacific through different contact channels.

Responsibilities

• Supporting customers from various APAC countries with multi-languages via various channels (Telephone, Livechat, Social Network, Email etc.);
• Execute client outreach initiatives and drive sales through effective clienteling practices.
• Understands customers’ needs, preserve and resolve any service/product related issues;
• Provides assistance for customers during their E-commerce purchase process and aftersales support;
• Communicate and liaise with internal parties to provide the most efficient method to solve customers’ issues;
• Carry out any additional duties as directed by the management team when necessary.

Key Requirements

• +1 years experience in Customer Service or have any fashion related qualification or experience.
• Proven selling and clienteling skills
• Fluent on both verbal and written skills in below languages:
• Able to work in shifts and weekends/public holidays
• Strong multi-tasking and computer skills with experience in dealing with customers.
• Able to work collaboratively
• Excellent analytical and problem solving skills

#LI-CL1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.