MIU MIU Digital Clients Services Advisor

BoF Careers; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

Prada Group seeks a Customer Service professional to support the Digital Clients Service team across Asia Pacific. You will build strong client relationships, assist customers through multi-channel support, and drive sales through effective clienteling.

The role requires 1+ years in customer service or related fashion experience, and fluency in English, Mandarin and Cantonese. You will work across channels including telephone, live chat, social networks and email, with flexibility for shifts and

Qualifications

• 1+ years in Customer Service or fashion-related experience
• Proven selling and clienteling skills
• Fluent in English, Mandarin and Cantonese
• Able to work in shifts, weekends and public holidays
• Strong multitasking and computer skills for customer interactions
• Collaborative team player with analytical problem-solving skills

Responsibilities

• Support customers from APAC with multi-languages via various channels (Telephone, Livechat, Social Network, Email etc.)
• Execute client outreach initiatives and drive sales through effective clienteling practices
• Understand customers' needs, preserve and resolve any service/product related issues
• Provide assistance for customers during their E-commerce purchase process and aftersales support
• Communicate and liaise with internal parties to provide the most efficient method to solve customers' issues
• Carry out any additional duties as directed by the management team when necessary

Skills

Clienteling

Selling

Multilingual

Teamwork

Communication

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Summary/purpose

As a member of the Digital Clients Service team, the candidate shall support the team in providing excellent Customer Service, building exceptional clienteling relationship with to our customers, and drive sales business across Asia Pacific through different contact channels.

Responsibilities

• Supporting customers from various APAC countries with multi-languages via various channels (Telephone, Livechat, Social Network, Email etc.);
• Execute client outreach initiatives and drive sales through effective clienteling practices.
• Understands customers' needs, preserve and resolve any service/product related issues;
• Provides assistance for customers during their E-commerce purchase process and aftersales support;
• Communicate and liaise with internal parties to provide the most efficient method to solve customers' issues;
• Carry out any additional duties as directed by the management team when necessary.

Key Requirements

• +1 years experience in Customer Service or have any fashion related qualification or experience.
• Proven selling and clienteling skills
• Fluent on both verbal and written skills in below languages:
• English
• Mandarin
• Cantonese
• Able to work in shifts and weekends/public holidays
• Strong multi-tasking and computer skills with experience in dealing with customers.
• Able to work collaboratively
• Excellent analytical and problem solving skills

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.