Luxury Digital Client Advisor — APAC Clienteling & Sales

PRADA; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Prada Group in Hong Kong seeks a Digital Client Services Associate to support APAC customers across channels, delivering exceptional clienteling and driving sales. You will handle multilingual inquiries, resolve issues, and collaborate with internal teams to ensure a seamless e-commerce experience.

Joining Prada means joining an international, creative environment that values curiosity and excellence, with opportunities for professional growth and development in a luxury brand setting.

Qualifications

• Prior experience in customer service or fashion-related qualifications/experience.
• Proven selling and clienteling skills.
• Fluent in multiple languages for APAC coverage.

Responsibilities

• Support customers from APAC countries via multi-language channels (phone, live chat, social, email).
• Execute client outreach and drive sales through clienteling.
• Resolve service/product issues and assist during ecommerce journeys.
• Coordinate with internal teams to deliver efficient solutions.

Skills

Customer service

Clienteling

Multilingual communication

Team collaboration

Shift work

Education

Fashion-related qualification or experience

Tools

CRM systems

E-commerce platforms

Live chat tools

Microsoft Office

Job description

Prada Group in Hong Kong seeks a Digital Client Services Associate to support APAC customers across channels, delivering exceptional clienteling and driving sales. You will handle multilingual inquiries, resolve issues, and collaborate with internal teams to ensure a seamless e-commerce experience.

Joining Prada means joining an international, creative environment that values curiosity and excellence, with opportunities for professional growth and development in a luxury brand setting.