Luxury Client Advisor | In-Store & Online Concierge

Miu Miu; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Prada Group in Hong Kong, operating the Miu Miu brand, seeks a Client Advisor to deliver an extraordinary luxury shopping experience in-store and on ecommerce. You will discover client needs, promote brand philosophy, and guide them through the world of Prada and Miu Miu.

Join us to uphold exceptional service, build lasting relationships with clients, and contribute to the brand's success across channels while maintaining in-depth product knowledge and a passion for fashion.

Qualifications

• Passion in fashion, dynamic and enthusiastic.
• Relevant experience in sales.
• Candidate from Luxury/Fashion/Cosmetics industry would be an advantage.
• Customer-oriented and strong strive to achieve sales.
• Good team-player and result-oriented.
• Good command of Cantonese, Mandarin and English.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service
• Demonstrate an excellence knowledge of the products as well as Miu Miu history, culture and DNA
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities
• Embrace and promote the Omni Channel mindset
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary
• Operate with the highest level of care and respect for the Products
• Utilize Company digital tools actively to offer a complete and integrated luxury experience
• Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

Skills

Customer Service

Sales

Job description

Prada Group in Hong Kong, operating the Miu Miu brand, seeks a Client Advisor to deliver an extraordinary luxury shopping experience in-store and on ecommerce. You will discover client needs, promote brand philosophy, and guide them through the world of Prada and Miu Miu.

Join us to uphold exceptional service, build lasting relationships with clients, and contribute to the brand's success across channels while maintaining in-depth product knowledge and a passion for fashion.