Full-time Customer Service Officer

International Finance Centre Management Co., Ltd.; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Benefits offered by this job

Double pay

Discretionary bonus

Meal reimbursement

Education subsidy

Medical

Comprehensive leave

Retirement plan

Job summary

International Finance Centre Management Co., Ltd. is seeking a Concierge Officer to assist with daily operations at the guest services counters within our premium complex in Hong Kong.

You will deliver premier service, handle guest requests, and support marketing activities as needed. The role requires a Diploma or Bachelor in Hotel or Property Management, 2 years of relevant experience, and fluency in English, Cantonese and Putonghua.

Qualifications

• Diploma or Bachelor's in Hotel/Property Management or related discipline.
• 2 years relevant experience in Customer Service / Front Office in Hotel/Property Management.
• Proficient in English, Putonghua and Cantonese.
• Willing to work on shift.
• Fresh graduates may be considered; candidates with less experience may be considered as Customer Service Assistants.

Responsibilities

• Involve in execution of daily operations of the Concierge counters to deliver premier services to guests.
• Handle complaints, requests, enquiries and value-added services effectively and provide support to marketing activities.
• Handle light refreshment and utensils in member lounge.

Skills

English

Cantonese

Putonghua

Education

Diploma/Bachelor in Hotel Management or Property Management

Job description

Responsibilities

• Involve in execution of daily operations of the Concierge counters to deliver premier services to guests;
• Handle complaints, requests, enquiries and value-added services effectively and provide support to marketing activities;
• Handle light refreshment and utensils in member lounge.

Requirements

• Diploma / Bachelor in Hotel Management / Property Management or related discipline;
• 2 years relevant experience, preferably in Customer Service / Front Office and gained from the field of Hotel / Property Management;
• Excellent command of spoken / written English, Putonghua and Cantonese;
• Cheerful, initiative, service oriented and able to communicate with guests with different cultural background;
• Willing to work on shift;
• Fresh graduates will be considered;
• Candidates with less experiences will be considered as Customer Service Assistants.

We offer attractive remuneration package includes double pay, discretionary bonus, meal reimbursement, incentive allowance, education subsidy, medical, comprehensive leave and retirement plan.