Medical Underwriting, Specialist

AIA Hong Kong; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Job summary

Blue Cross in Hong Kong is seeking a proactive professional to support Medical Underwriting and Healthcare Strategy. You will analyze customer needs, process data rapidly, and collaborate with multiple teams to deliver reliable underwriting services and improved customer journeys.

The role requires strong English and Chinese communication, a degree, and the ability to work under pressure during peak periods. Join us to help shape healthier, longer, better lives for our community.

Qualifications

• Degree holder with strong customer focus.
• Accurate and fast data processing required.
• Fluent in written and spoken English and Chinese.
• Self-starter eager to learn and grow.
• Proficient MS Word, Excel, and PowerPoint.
• Ability to handle high-pressure peak periods.
• Adaptable to changing environment.
• Cooperative and team-oriented.

Responsibilities

• Assist in Medical Underwriting operations and deliver underwriting services.
• Review and update group medical business applications.
• Prepare renewal invitations and related documents.
• Support proposal issuance and delivery.
• Coordinate with Policy Admin and Claims to assess terms.
• Prepare Monthly Turnaround Time reports.
• Participate in ad hoc projects and system UAT.
• Contribute to pricing of group medical quotations.
• Balance business top and bottom lines.
• Assist in underwriting individual medical applications.
• Support healthcare strategy initiatives with Sales, Marketing, and Operations.

Skills

Customer needs understanding

Data processing

English and Chinese

Self-starter

MS Word, Excel, PowerPoint

Work under pressure

Adaptability

Cooperative attitude

Education

Bachelor's degree or above

Tools

MS Word

Excel

PowerPoint

Job description

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Responsibilities

Medical Underwriting

• Assist manager to ensure smooth operations of Medical Underwriting Department


• Responsible to deliver professional underwriting services to assess the new business application / benefit upgrade / of group medical business


• Update and review the incoming quotation materials in Proposal System


• Prepare and review renewal invitation documents for Group Package Medical Product


• Support for the Proposal Issuance and Delivery (including the renewal invitation documents)


• Discuss with Policy Admin and Claim Dept to study the feasibility of following the existing terms & conditions of New Business quotations


• Prepare the Monthly Turnaround Time Report


• Assist Manager to underwrite Individual Medical application


• Participate in ad hoc projects and system UAT


• Price group medical quotations in prudent and profitable manner


• Assist to strike the balance in between the business top line and bottom line


• Assist in delivering professional underwriting services to assess the new business application and benefit upgrade of group medical business

Healthcare Strategy

• Assist Medical Insurance Business Line Leader and work closely with other departments, like Sales, Marketing and Operations to promote and deliver the organization's value proposition


• Coordinate with other departments on reporting progress of developments in Healthcare Strategy


• Assist in developing innovative Healthcare Strategy and wellness initiatives to support business development in Medical Insurance Business

Requirements

• Strong commitment to understanding and addressing customer needs


• Accurate and fast data processing skill


• Good written and spoken English and Chinese


• Self-starter and eager to learn


• Good PC skills – MS Words, Excel, & PowerPoint


• Able to work under great pressure, especially the peak session of group business


• Good adaptability with changing environment


• Co-operative and good working attitude


• Degree Holder

Others

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.