Medical Underwriting, Specialist

Blue Cross (Asia-Pacific) Insurance Limited; Hong Kong; On-site; HKD 480,000 - 600,000; Full time

Job summary

AIA in Hong Kong is seeking a diligent underwriting professional to support the Medical Underwriting Department. You will contribute to reliable customer outcomes by examining group medical cases, processing data accurately, and collaborating with Sales, Marketing and Operations to deliver the organization's value proposition.

The role emphasizes end-to-end ownership, timely renewal invitations, and participation in system UAT and ad hoc projects to continually enhance the customer journey in a

Qualifications

• Ability to analyze customer needs and translate into actions.
• Accurate data processing and attention to detail.
• Excellent written and spoken English and Chinese.
• Willingness to learn and adapt in a fast-paced environment.
• Degree holder.

Responsibilities

• Assist manager to ensure smooth operations of Medical Underwriting Department
• Deliver professional underwriting services to assess new business applications
• Prepare and review renewal invitations for Group Package Medical Product
• Support proposal issuance and delivery including renewal documents
• Coordinate with Policy Admin and Claims to study terms of quotations
• Prepare Monthly Turnaround Time Report
• Underwrite individual medical applications
• Participate in ad hoc projects and system UAT
• Price group medical quotations prudently and profitably
• Balance business top line and bottom line
• Collaborate with Sales, Marketing and Operations to promote value proposition

Skills

Customer needs analysis

Data processing

English & Chinese proficiency

MS Word

Excel

PowerPoint

Education

Bachelor's degree or equivalent

Tools

Proposal System

MS Word

Excel

PowerPoint

Job description

FIND YOUR 'BETTER' AT Blue Cross We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we'd love to hear from you.

About the Role

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey - both directly and indirectly.

Responsibilities

• Assist manager to ensure smooth operations of Medical Underwriting Department
• Responsible to deliver professional underwriting services to assess the new business application / benefit upgrade / of group medical business
• Update and review the incoming quotation materials in Proposal System
• Prepare and review renewal invitation documents for Group Package Medical Product
• Support for the Proposal Issuance and Delivery (including the renewal invitation documents)
• Discuss with Policy Admin and Claim Dept to study the feasibility of following the existing terms & conditions of New Business quotations
• Prepare the Monthly Turnaround Time Report
• Assist Manager to underwrite Individual Medical application
• Participate in ad hoc projects and system UAT
• Price group medical quotations in prudent and profitable manner
• Assist to strike the balance in between the business top line and bottom line
• Assist in delivering professional underwriting services to assess the new business application and benefit upgrade of group medical business
• Healthcare Strategy Assist Medical Insurance Business Line Leader and work closely with other departments, like Sales, Marketing and Operations to promote and deliver the organization's value proposition
• Coordinate with other departments on reporting progress of developments in Healthcare Strategy
• Assist in developing innovative Healthcare Strategy and wellness initiatives to support business development in Medical Insurance Business

Requirements

• Strong commitment to understanding and addressing customer needs
• Accurate and fast data processing skill
• Good written and spoken English and Chinese
• Self-starter and eager to learn
• Good PC skills - MS Words, Excel, & PowerPoint
• Able to work under great pressure, especially the peak session of group business
• Good adaptability with changing environment
• Co-operative and good working attitude
• Degree Holder

Others

• You are required to obtain the relevant license(s) if your job involves regulated activities
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what 'better' looks like.

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