Medical Office Front Desk & Patient Care

Blue Care Medical Services Ltd; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Blue Care Medical Services Ltd. is seeking a Reception & Patient Services professional in Hong Kong to welcome patients, manage appointments, and support clinic operations with a courteous, patient-centered approach.

You will handle calls, verify information, assist with billing, and ensure smooth patient flow in a fast-paced clinic, collaborating with medical staff to deliver reliable care.

Qualifications

• Secondary/High school diploma or equivalent; healthcare admin certification is a plus.
• Previous experience in a medical office or customer service role preferred.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and Clinic Solution software.
• Knowledge of medical terminology and insurance processes is an advantage.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls, schedule appointments, and manage patient inquiries.
• Maintain an organized and efficient reception area.
• Handle emails from external bookings.
• Collect and verify patient information and insurance details.
• Process patient check-ins and check-outs accurately.
• Assist with billing and payment processing as needed.
• Manage medical records and ensure confidentiality.
• Coordinate with medical staff to ensure smooth patient flow.
• Handle administrative tasks such as filing, faxing, and data entry.
• Maintain inventory of office supplies and order as necessary.
• Assist in drug dispensing under supervision of licensed staff, ensuring accuracy.
• Address patient complaints with empathy and professionalism.
• Cantonese speaker

Skills

Cantonese speaker

Customer service

Communication skills

Multitasking

Education

Secondary/High school diploma

Tools

MS Office

Clinic Solution

Job description

Blue Care Medical Services Ltd. is seeking a Reception & Patient Services professional in Hong Kong to welcome patients, manage appointments, and support clinic operations with a courteous, patient-centered approach.

You will handle calls, verify information, assist with billing, and ensure smooth patient flow in a fast-paced clinic, collaborating with medical staff to deliver reliable care.