Manager, Trustee Services Ops, Financing & Securities Services

Standard Chartered; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary & benefits

30 days annual leave minimum

Flexible working options

Wellbeing support (Unmind)

Continuous learning culture

Inclusive and diverse workplace

Job summary

Standard Chartered in Hong Kong is seeking a seasoned Trustee Services professional to support ORSO and MPF schemes with administration and regulatory compliance. You will coordinate with FSS, FM, CC and Operations to ensure fiduciary duties are met and schemes operate within governing rules.

The role focuses on scheme communications, regulatory reporting, and enhancing operational processes to deliver scalable, compliant services for clients and stakeholders.

Qualifications

• Bachelor's degree and at least 5 years of relevant experience.
• Strong analytical and planning capabilities.
• Experience with retirement schemes (ORSO) and MPF operations.
• Knowledge of ORSO/MPF regulations and eMPF platform is a plus.
• Excellent Cantonese and English communication skills.

Responsibilities

• Handle general enquiries from clients, scheme administrators and other stakeholders.
• Prepare and review scheme communication materials.
• Prepare and submit regulatory reports and returns.
• Review internal procedures on a regular basis.
• Coordinate with cross-functional teams to align trustee strategies.

Skills

Planning

Analytical Thinking

Business Performance

Industry Knowledge

Marketing Strategy

Product Design

Securities Laws

Education

Bachelor's degree

Job description

Key Responsibilities

• Prepare and review scheme communication materials


• Advanced knowledge in computer literacy


• Prepare and submit regulatory reports and returns

Job Summary

The Financing & Securities Services (FSS) business has a unique footprint in Asia, Middle East, and Africa, and offers a growing range of products, including direct custody, international custody, funds services, trustee services, transfer agency, prime services, and agency securities lending, to a number of client sectors including banks, investors, intermediaries, sovereigns, fund managers insurance companies and corporates. The jobholder is responsible for assisting Trustee Services in Hong Kong to provide administrative and operational support to ORSO schemes/MPF schemes/funds which is in compliance with statutory requirements and scheme governing rules. Provide support to the Head of Global Trustee Services Ops on ORSO and MPF trustee services related tasks. Assist Trustee Services to ensure the fulfilment of the fiduciary duties of trustee under ORSO and MPF regimes. Ensure compliance with the legislation and governing rules of the ORSO and MPF schemes/funds under the trusteeship of SCT. Works collaboratively with members of the FSS, Financial Markets (FM), Client Coverage (CC), Operations teams to ensure cross-product, cross-business opportunities are realised.

Job Responsibilities

• Handle general enquiries with counterpart such as clients, scheme administrators, other functions teams, members, external parties in respect of the scheme operations.


• Deal with enquiries that relate to scheme operations, accounting and financial aspects.


• Acts as a liaison to clients and service providers for administrative and operational matters.


• Prepare and review scheme communication materials.


• Prepare and submit regulatory reports and returns.


• Assists to review and update internal procedure manual on regular basis.


• Assists to monitor performance of service providers.


• Assists in ad hoc tasks.


• Works across CCIB and the Bank to ensure strategies for trustee and fiduciary services are aligned.


• Assists the business to internal and external constituents as the business representatives on fiduciary matters.


• Assists to collaborate with FSS Ops to design and implement scalable, automated, and commercially viable operating model for the business, capable of adaptation to satisfy changing business and regulatory requirements.


• Assist to maintain detailed financial analyses for fiduciary product suite to identify areas of financial strengths and areas of improvements.

Skills and Experience

• Planning: Tactical, Strategic


• Analytical Thinking


• Business Performance Management


• Industry Knowledge


• Marketing Strategy and Positioning


• Product Design and Development


• Securities Laws and Regulations (SLR) Compliance

Qualifications

• The jobholder will have been educated to degree level with at least 5 years of relevant working experience.


• Experience in performing daily operations of a retirement scheme / unit trust, including cash / bank reconciliations.


• Familiar with individual ORSO, pooling ORSO and MPF operations.


• Knowledgeable in eMPF platform.


• Advanced knowledge in computer literacy.


• Independent, self-motivated, pro‑active and mature. Willing to work late.


• Willing to take on new challenges and work under pressure.


• Strong interpersonal and communication skills.


• Licence holder of RA13 under SFC would be a plus.


• Proficiency in written and spoken Cantonese and English. Mandarin would be a plus.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.


• Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.


• Flexible working options based around home and office locations, with flexible working patterns.


• Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits.


• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.


• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.