Manager, Transfer Agency

Leadingnation; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Standard Chartered Bank in Hong Kong seeks an experienced professional to sign off on Transfer Agency reports and client communications, ensuring compliance with SLAs and regulatory requirements.

You will coordinate with Fiduciary & Fund Services teams to drive process improvements, manage changes, and deliver high-quality investor services across markets. Fluency in English and Chinese is required.

Qualifications

• University degree in business, economics or accounting.
• A minimum of 10 years experience in fund administration or securities services with regulatory awareness.
• Experience in controlling, audit or operations is advantageous.
• Proven ability to develop strategy papers and manage changes.

Responsibilities

• Partner with Fiduciary and Fund Services product management to define strategy and execution plans.
• Deliver service in line with procedures, regulations and client expectations.
• Participate in market advisory forums to promote SCB perspectives.
• Engage in regulatory/market infrastructure meetings to discuss changes.
• Execute against strategic developments and project plans to meet timelines.
• Identify automation opportunities and drive regional process improvements.
• Oversee fund launches, transfers and terminations with proper documentation.
• Attend client visits and due diligence to improve service delivery.
• Collaborate with FM Sales to align services with growth targets.
• Monitor client service standards across countries and escalate issues when needed.
• Work with country heads to ensure governance and controls are robust.

Skills

English & Chinese

Multifonds

Business Facilitation

Manage Change

Business Governance

Strategy & Model

Service Delivery

Education

University degree in business, economics or accounting

10+ years fund administration / securities services experience

Tools

Hogan

S2B

ACR

SeCCuRe

GEMS

GNS

Job description

• Sign-off the audit confirmation
• Fluent in both written and spoken Eng and Chinese
• Participate in any of the ad hoc projects

Job Description

Job Summary

Review and sign-off of Transfer Agency report or any ad hoc reports/confirmation to clients in accordance with Service Level Memorandum or agreement.

• Process transaction record in Transfer Agent application and approve the entries maintained in application.
• Authorize to sign off/approve the client's correspondences including approve email in outlook before delivery to external parties or payment arrangement or trade settlement arrangement.
• Negotiation / discussion with clients on all Fund Administration related issues.
• Authorize entries/set-up in relevant to Transfer agent application platforms and approve the entries or master or schedule set up. If the entry is done by AFAM, then the entry has to be authorized by another AFA/FA Manager. Sign-off the audit confirmation.
• Authorize the support team to put through entries in Transfer Agency application platform.
• Authorized to access the system in relation to transfer agency, and other relevant systems such as Hogan, S2B, ACR, SeCCuRe, GEMS, GNS, and etc., or be authorizer/ administrator/ owner of portfolio on the system as necessary.
• Authorize to approve/setup client template in ACR or GEMS for report delivery
• Participate in any of the ad hoc projects
• Attend internal and external meetings for clients or projects
• Provide investor services related queries and manage the issues to resolution.

Job Responsibilities

• Partnering with Fiduciary and Fund Services product management to define functional and product strategy and selecting best paths for execution and support
• To deliver best in class service in accordance with established procedures, regulations & laws to protect client interest and to exceed client expectations.
• Participate in selected market advisory forums to position and promote the perspective and objectives of Standard Chartered Bank (SCB), seeking to enhance market process and practice;
• Participate in Regulatory/ Market Infrastructure meetings to communicate SCB and clients' perspectives on existing and proposed change;
• Execute against agreed strategic developments and projects and documented plans to deliver against schedule;
• Identifying areas in countries to automate or eliminate and driving continuous change in countries in line with business strategic goals
• Driving consistency in countries across processes, governance, prioritisation and ensuring they comply policies
• Responsible for new fund launching / fund transfer-in / fund transfer-out / fund termination, documentation review, requirements review and preparing services level memorandum in accordance with operational guideline of Securities Services/Fund Services.
• Oversee new business execution ensuring robust practice applied by sales, implementation, and operations;
• Attend Client visits (including due diligence) to ensure client proposition is understood and resulting actions are taken to improve service delivery;
• Partner with Countries and Financial Markets (FM) Sales to ensure the key services are being performed to the standard required. Alignment to FM growth targets and creating an agenda which mirrors the aims of the Product & Solutions and Delivery team
• Monitors client service standards by Operations staff to ensure high-quality operational and client support services are provided in all countries;
• Acts as escalation point for country level operational issues - identifies remedial solutions and oversees timely, efficient implementation when required;
• Works closely with Fiduciary & Fund Services country heads (F&FSH) to ensure operational platforms support client service level agreements and internal benchmark as well as identifying opportunities for automation;
• Proactively works with Fiduciary & Fund Services country heads (F&FSH) to ensure development of pool of knowledgeable, mobile operations staff;
• Champions the identification and implementation of operational best practice across markets within region and with other regions;
• Drives continuous improvement culture to maximise cost and processing efficiency

Key Stakeholders

Internal

• All sections of Fiduciary and Fund Services Operations, and Financing & Securities Services;
• Sales and Relationship Managers of Financial Market
• Client Services Manager of TBCM/OCS/Implementation Manager
• Fund Accounting operations team / Transfer Agency Team / Fiduciary & Trustee team
• Operations Risk Group
• FM (FSS) Legal & Compliance Teams
• FMO (FSS) Technology & Operations Global Teams
• All relevant support parties (e.g. Chennai/Bangalore/KL/Tianjin Support Team, CDMG, PSS and etc.)
• Cash Management Services/CMS

External

• Client and its delegate
• Stock broker / Prime broker / Trade's Counter parties
• Custodian bank
• all contractual parties as stated in the Fund's constitutional documents

Skills and Experience

• Multifonds
• Business Facilitation
• Manage Change
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations

Qualifications

• University degree major in business, economics or accounting
• Proven Relevant Degree level education, and at least 10 years of previous experience within fund administration and/or Securities Services industry, including experience in the related fields of Controlling, Audit and Operations which require familiarity with regulations and banking policies with advisory capacity or function, particularly financial service/investment or asset management industry, and etc
• Strong understanding of the wider business, economic and market environment in which the firm operates
• Understanding of Fiduciary and Fund Services processes and key associated market risks
• Proven track record to quickly get up to speed on new areas, concepts and products
• Strong understanding of the firm's business strategy and model appropriate to the role
• Track record in delivering large change programmes and continuous improvements with strong project hygiene and transparency
• Experience in developing, managing and refining strategy papers
• The ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them
• Financial Analysis and Control
• The ability to interpret the firm's financial information, identify key issues based on this information and put in place appropriate controls and measures
• The ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Proven experience developing and managing a high performing team in similar functions and ability to apply to virtual team
• Ability to inspire, lead and engage with people at all levels to deliver and drive change
• Fluent in both written and spoken English and Chinese

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.