Manager, IT (Offshore Development Center Mgt Office)

Airport Authority; Hong Kong; On-site; HKD 800,000 - 1,400,000; Full time

Job summary

The Airport Authority is seeking a seasoned PMO leader in Hong Kong to drive the Offshore Development Centre strategy, oversee execution, and ensure alignment with AA IT standards. You will partner with the IT Leadership Team and ODC partners to deliver programs on time and with quality.

You will build governance, manage budgets and resources, and report performance to the Steering Committee while promoting continuous improvement and strong stakeholder engagement in both English and Chinese

Qualifications

• Degree holder in Computer Science/Engineering, Information Technology/Systems/Business Administration, or related disciplines.
• PMP and Agile Scrum Master certifications preferred.
• 8 years or more IT experience with at least 6 years in day-to-day PMO management.
• Experience in managing ODC or similar organization setup is preferred.
• Excellent communication in English and Chinese; Mandarin preferred.

Responsibilities

• Support the IT Leadership Team in defining and executing the Offshore Development Centre (ODC) strategy, including planning, developing, and implementing the ODC.
• Lead the ODC Management Office and build strong relationships with ODC partners as the liaison between AA and the ODC.
• Oversee smooth transition of services from existing suppliers to the ODC partner to ensure continuity and quality.
• Work with the ODC team to define and review the project pipeline and ensure resources with the right skill sets for timely delivery.
• Manage and monitor ODC application development and maintenance costs for cost effectiveness and optimal resource use.
• Collaborate with IT governance units to ensure ODC operations comply with AA IT standards.
• Define and maintain processes, templates, and governance mechanisms to stay current with evolving needs.
• Establish and manage the ODC performance management framework and report results to the Steering Committee.
• Proactively identify opportunities for service enhancement and expansion of ODC offerings.
• Provide day-to-day supervision to the Assistant Manager, IT under the ODC Management Office.
• Perform other PMO-related duties as assigned by the supervisor.

Job description

Responsibilities:

• Support the IT Leadership Team in defining and executing the overall Offshore Development Centre (\"ODC\") strategy, including planning, developing, and implementing the ODC. Conduct holistic reviews of ODC performance and recommend continuous improvement initiatives.


• Lead the ODC Management Office. Build and maintain strong business relationships with ODC partner(s), serving as the primary liaison between AA and the ODC to foster a trusted and collaborative partnership.


• Oversee the smooth transition of support and maintenance services from existing suppliers to the ODC partner, ensuring business continuity and service quality.


• Work closely with the ODC team to define and review the project pipeline, ensuring the availability of suitable resources with the right skill sets for timely project delivery.


• Manage and monitor ODC application development and maintenance costs to ensure cost effectiveness and optimal resource utilization.


• Collaborate with other IT governance units (e.g., Cybersecurity, Management Services, Infrastructure, Operations) to ensure ODC operations, practices, and environments fully comply with AA IT standards.


• Define, maintain, and continuously enhance the required processes, templates, and governance mechanisms, ensuring deliverables are kept current and aligned with evolving needs.


• Establish and manage the overall ODC performance management framework, including execution, reporting, and presentation of results and insights at the ODC Steering Committee in regular basis.


• Proactively identify opportunities for service enhancement, process improvement, and expansion of ODC service offerings.


• Provide day-to-day supervision and guidance to the Assistant Manager, IT (under the ODC Management Office), supporting issue resolution and operational efficiency.


• Perform other PMO-related duties as assigned by the supervisor.

Requirements:

• Degree holder in Computer Science/ Engineering, Information Technology/ Systems/ Business Administration, or related disciplines


• Project Management Professional (PMP) certifications, Agile Scrum Master certifications, User Experience, Design Thinking or equivalent certifications preferred


• 8 years or more IT experience with at least 6 years on day-to-day management, planning, design, development of IT project management office (PMO) or similar experience


• Experience in managing ODC or similar organization setup is preferred


• Experience in project management / delivery is preferred


• Mature, self-motivated, customer-oriented with excellent communication and project management skill


• Good command of written and spoken Chinese and English. Fluency in Mandarin is preferred