Manager – Infrastructure Operations, IT, CEOO (Ref.: SFC/M/IO/IT/CEOO/260925)

Securities and Futures Commission; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

The Securities and Futures Commission in Hong Kong seeks a Manager for Infrastructure Operations to lead day-to-day support across cloud and on-prem environments, ensuring secure, reliable, and scalable services. You will coordinate monitoring, incidents, capacity, and reporting while guiding changes and disaster recovery with a focus on resilience.

The role emphasizes strong vendor management, collaboration with cybersecurity and project teams, and the continuous improvement of infrastructure

Qualifications

• University degree in Information Technology, Computer Science, or a related discipline.

Responsibilities

• Lead the infrastructure operations team in delivering reliable, secure, and efficient day-to-day support across cloud, on-premises, data centre, network, server, storage, backup, virtualization and related services.
• Oversee operational monitoring, incident management, capacity management, availability management, and service health reporting.
• Manage major incidents and infrastructure service disruptions, coordinate technical recovery, communicate status to stakeholders, and ensure root cause analyses and improvement actions are completed on time.
• Establish and maintain operational procedures, support documentation, system inventories, configuration records, technical standards, and support handover requirements.
• Plan and govern infrastructure patching, vulnerability remediation, system upgrades, lifecycle management, and end-of-support replacement activities across Windows, Linux, network, storage, virtualization, and cloud platforms.
• Manage infrastructure changes with risk assessment, implementation planning, testing, rollback arrangements, approval, and post-implementation review.
• Maintain backup, recovery, disaster recovery, and business continuity capabilities; coordinate regular recovery testing and annual disaster recovery exercises for critical services.
• Drive infrastructure automation and standardisation to improve operational efficiency, consistency, scalability, and control, using scripting, orchestration, configuration management, or Infrastructure as Code tools.
• Work with application, cybersecurity, service management, and project teams to provide production support, resolve issues, and ensure new or changed services are operationally ready.
• Manage infrastructure vendors and service providers, monitor contract and service performance, review deliverables, handle escalations, and ensure compliance with organisational standards.
• Prepare operational dashboards, risk updates, incident reports, service improvement plans, budget estimates, and management reports for senior stakeholders.
• Identify operational risks, single points of failure, capacity constraints, and control gaps, and implement remediation and resilience improvements.
• Ensure infrastructure operations comply with internal policies, security requirements, regulatory expectations, audit requirements, and established IT service management procedures.
• Support infrastructure procurement, renewal, maintenance, licensing, asset lifecycle planning, and resource allocation to meet current and future organisational needs.

Skills

Vendor management

Communication

Organisational skills

Proactive mindset

Results driven

Education

University degree in Information Technology or Computer Science

Postgraduate qualification

Tools

Active Directory

Exchange Server

Linux administration

SAN architecture

TCP/IP networking

Firewall technologies

Job description

Manager – Infrastructure Operations, IT, CEOO (Ref.: SFC/M/IO/IT/CEOO/260925)

Lead the infrastructure operations team in delivering reliable, secure, and efficient day-to-day support for cloud, on-premises, data centre, network, server, storage, backup, virtualisation, and related infrastructure services.

Oversee operational monitoring, event management, capacity management, availability management, and service health reporting to ensure infrastructure services meet agreed service levels.

Manage major incidents and infrastructure service disruptions, coordinate technical recovery, communicate status to stakeholders, and ensure root cause analyses and improvement actions are completed on time.

Establish and maintain operational procedures, support documentation, system inventories, configuration records, technical standards, and support handover requirements.

Plan and govern infrastructure patching, vulnerability remediation, system upgrades, lifecycle management, and end-of-support replacement activities across Windows, Linux, network, storage, virtualisation, and cloud platforms.

Manage infrastructure changes in accordance with change management requirements, including risk assessment, implementation planning, testing, rollback arrangements, approval, and post-implementation review.

Maintain backup, recovery, disaster recovery, and business continuity capabilities; coordinate regular recovery testing and annual disaster recovery exercises for critical services.

Drive infrastructure automation and standardisation to improve operational efficiency, consistency, scalability, and control, using appropriate scripting, orchestration, configuration management, or Infrastructure as Code tools.

Work closely with application, cybersecurity, service management, and project teams to provide production support, resolve technical issues, and ensure new or changed services are operationally ready.

Manage infrastructure vendors and service providers, monitor contract and service performance, review deliverables, handle escalations, and ensure compliance with organisational standards.

Prepare operational dashboards, risk updates, incident reports, service improvement plans, budget estimates, and management reports for senior stakeholders.

Identify operational risks, single points of failure, capacity constraints, and control gaps, and implement practical remediation and resilience improvements.

Ensure infrastructure operations comply with applicable internal policies, security requirements, regulatory expectations, audit requirements, and established IT service management procedures.

Support infrastructure procurement, renewal, maintenance, licensing, asset lifecycle planning, and resource allocation to meet current and future organisational needs.

Requirements:

University degree in Information Technology, Computer Science, or a related discipline. A postgraduate qualification is highly regarded.

Minimum of 10 years’ experience in IT infrastructure, including at least 8 years in architecture and administration roles within both cloud and on-premises environments.

In-depth expertise with both cloud (e.g. Azure or AliCloud) and traditional data centre technologies, including hybrid infrastructure solutions.

Strong experience in Microsoft Windows Active Directory, Exchange Server, Linux administration, SAN architecture, TCP/IP networking, firewall technologies, and integration of these platforms to deliver robust infrastructure solutions.

Experience supporting application development teams across multiple projects, ensuring infrastructure aligns with project requirements.

Demonstrated vendor management experience in both development and support contexts.

Results-focused approach with adaptability to changing priorities.

Excellent interpersonal, communication, and organisational skills.

Energetic, enthusiastic, and recognised as a proactive contributor to the team.

We are an EQUAL OPPORTUNITY EMPLOYER.