Manager - Human Resources Operations

PwC; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

PwC Hong Kong is seeking an experienced HR Generalist to drive seamless HR operations, ensure compliance, and foster a supportive workplace culture. You will handle policy management, employee relations, onboarding, visa administration, and mobility processes within a multinational environment.

The role requires a bachelor’s degree in HR management and at least 8 years of HR Operations/Generalist experience, preferably in professional services.

Qualifications

• Bachelor’s degree in Human Resources Management, Business Administration, or related field.
• At least 8 years of work experience in HR Operations or HR Generalist.
• Previous experience in a professional services firm or multinational corporate environment is preferred.
• Profound expert knowledge of labour regulations at national and local city levels (Hong Kong and Macau).
• Extensive experience in managing employee relations matters including investigations and dispute resolution.

Responsibilities

• Drive HR operations, ensure compliance, and foster a supportive workplace culture.
• Policy management, employee relations, and operational excellence across HR functions.
• Interpret regulations and provide expert advice on HR policies and ER cases.
• Communicate public holiday and office work arrangements in accordance with holiday policies.
• Support Global Mobility processes and ensure legal compliance of employment documents.
• Perform onboarding, visa administration, government subsidy applications and benefits support.

Education

Bachelor’s degree in Human Resources Management

Job description

At PwC, our Human Resources (HR) professionals drive the firm’s people strategy, create a unique people experience, and work with the business to drive success in the marketplace. The HR function supports our people in reaching their full market value which then sets PwC apart as the distinctive Firm as the ‘employer of choice’.

As an HR Generalist, you will play a pivotal role in driving seamless HR operations, ensuring compliance, and fostering a supportive workplace culture. Your responsibilities will span policy management, employee relations, operational excellence, and strategic initiative support, including but not limited to:

Initiate HR policies, legal documents and staff handbook review and update to meet the regulatory and business needs, conduct change communication on changes and archive while applicable employment laws and regulations are anticipated

Interprets regulations and policies as appropriate and provide expertise advice on matters related to HR policies and ER cases, together with commercial and practical solutions to effectively address the issue

Be responsible for employee communication on public holidays and office work arrangements in accordance with the national holiday policies

Assist in completing client surveys to provide firmwide policy related information in questionnaire based on business needs

Support in Global Mobility processes to ensure a smooth transition for employees’ network movement.

Manage Global Mobility policies, employment documents to ensure legal compliance and mutual protection, in line with both internal standards and external regulations

Perform in HR Operations related services, including but not limit to onboarding support, visa administration,govt related subsidy applications and benefit/wellness activities support and etc.

Participate in People Operations related projects or initiatives, aiming to align with evolving business priorities and transformation goals

Requirements

Bachelor’s degree or above in Human Resources Management, Business Administration, or related field.

At least 8 years of work experience in HR Operations or HR Generalist.

Previous experience working in a professional services firm or multinational corporate environment is preferred.

Profound expert knowledge of labour regulations at both national and local city levels (Hong Kong and Macau).

Good understanding of full spectrum human capital practices and policy-related implications.

Extensive experience in managing employee relations matters including investigations and dispute resolution.

Demonstrated strong professionalism to handle highly confidential information with discretion.

Ability to exercise judgment and remain sensitive to individual situations while balancing organizational needs.

Ability to manage diverse stakeholders and take a balanced view despite different perspectives and interests.

Strong communication and engagement skills to interact effectively with people from various backgrounds and roles.

Skilled in managing conflicts and disputes aiming for win-win solutions where possible.

Ability to work effectively in a team-oriented and collaborative culture.

Demonstrate strong analytical, logical thinking and problem-solving skills.

Display high resiliency and agility in a dynamic and fast-paced environment.

Proficiency in spoken and written English, Cantonese, and Mandarin.

The PwC China (including Mainland China, Hong Kong, Macau) does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of PwC China (including Mainland China, Hong Kong, Macau). PwC China (including Mainland China, Hong Kong, Macau) is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the local law.

"PwC in Mainland China, Hong Kong SAR and Macau SAR work together on a collaborative basis, subject to local applicable laws. Collectively, we have more than 18,000 people in total.

"PwC in Mainland China, Hong Kong SAR and Macau SAR work together on a collaborative basis, subject to local applicable laws. Collectively, we have more than 18,000 people in total.