Assistant Manager, Customer Services
Wings Recruitment Partners Limited
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Job summary
Wings Recruitment Partners Limited is recruiting for an Assistant Manager, Customer Services in Hong Kong's phone banking sector. You will lead the customer service team, meet service targets and support clients via phone, email, live chat, chatbot and social platforms.
You will answer questions about banking products, prepare daily performance reports, plan staff schedules, train teammates and handle customer complaints.
Qualifications
- Minimum five years of customer service experience.
- Strong English and Chinese communication skills.
- Putonghua or insurance/investment qualifications are advantageous.
Responsibilities
- Lead the customer service team and meet service targets.
- Support customers by phone, email, live chat, chatbot and social media.
- Answer questions about banking products and services.
- Prepare daily performance reports.
- Help plan staff schedules, train team members and handle customer complaints.
- Work with other teams to improve service and follow company rules.
Skills
Education
Job description
Our Client, a well-established bank in Hong Kong, is now looking for suitable candidates to fit their post of Assistant Manager, Customer Services in their phone banking sector.
Lead the customer service team and meet service targets.
Support customers by phone, email, live chat, chatbot and social media.
Answer questions about banking products and services.
Prepare daily performance reports.
Help plan staff schedules, train team members and handle customer complaints.
Work with other teams to improve service and follow company rules.
Secondary education or above.
At least Five years of customer service experience.
Experience with online customer service is an advantage.
Good English and Chinese communication skills.
Putonghua, insurance or investment qualifications are an advantage.
Hirer responsiveness Salary match Number of applicants
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What can I earn as a Customer Services Manager
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