Mainland Owners Engagement Manager

Hkjcfootball; Hong Kong; Hybrid; HKD 900,000 - 1,200,000; Full time

Job summary

The Hong Kong Jockey Club in Hong Kong is seeking a Manager for Owners Engagement and Services (Mainland) to lead Mainland ownership recruitment, education and engagement programs, and to drive growth of the owner community through high‑touch, personalised experiences.

You will supervise a team of relationship managers, coordinate onboarding and reciprocal use of HK facilities, and collaborate with Racing, Membership and other stakeholders to streamline services and governance for Mainland

Qualifications

• a degree in Communications, Marketing, Hospitality or a related discipline
• a minimum of 8 years’ experience in customer services environment associated with the Mainland markets
• a good understanding of the Mainland culture, being a native Mainlander is an advantage
• Hospitality or marketing management
• excellent command of Putonghua, as well as high proficiency in spoken and written English and Chinese
• to be independent and out-going, with strong inter-personal skills
• Knowledgeable on the Club’s core business of horse racing, Membership and Wagering

Responsibilities

• Assisting Senior Manager, Ownership Development and Services (Mainland) in planning and conducting owner acquisition, cultivation and engagement events and programs in Hong Kong, Mainland and Overseas
• Supervising and captaining a team of owners relationship managers to develop, coordinate and provide one-stop personalised engagement and services
• Managing on-boarding experience and events of new Mainland Owners and Permit Holders and coordinating the enquiries and communication among Mainland Owners, business units in HK, GBA and BJCH
• Participating in formulation of Ownership Membership development strategies and execution of recruitment drives, coordinating with Mainland Membership Development team
• Supporting content development for Mainland marketing publications and collaterals
• Providing coordination and communication support on development and maintenance of Mainland Ownership policies and governance
• Undertaking other assignments by Senior Manager, Ownership Development and Services (Mainland) and/or HOD

Skills

Customer service

Marketing

Hospitality

Interpersonal skills

Education

Degree in Communications

Degree in Marketing

Degree in Hospitality

Job description

The Hong Kong Jockey Club in Hong Kong is seeking a Manager for Owners Engagement and Services (Mainland) to lead Mainland ownership recruitment, education and engagement programs, and to drive growth of the owner community through high‑touch, personalised experiences.

You will supervise a team of relationship managers, coordinate onboarding and reciprocal use of HK facilities, and collaborate with Racing, Membership and other stakeholders to streamline services and governance for Mainland