Luxury Client Advisor: Elevate Experiences & Sales

Prada Group; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Prada Group in Hong Kong seeks a Client Advisor to deliver an extraordinary luxury customer experience across in-store and e-commerce channels. You will embody the brand's philosophy, greet clients, discover needs, and guide them through the Prada world.

With at least 2 years in luxury sales, you will exceed personal targets, maintain product knowledge, manage CRM data, and collaborate with the team to ensure flawless service and an inclusive, high-end shopping environment.

Qualifications

• Minimum 2 years selling experience in luxury/fashion preferred.
• Fluency in Cantonese, Mandarin and English.
• Customer-oriented with strong team spirit.
• Experience in luxury/cosmetics is a plus.

Responsibilities

• Place customers at the center and deliver excellence in service.
• Aim to exceed individual sales targets and contribute to store success.
• Maintain deep product knowledge and Prada history and DNA.
• Capture customer data in CRM to build relationships.
• Promote Omni Channel and digital tools for a complete luxury experience.
• Host customer appointments in person or virtually.
• Ensure stock room is organized and support store operations.

Skills

Customer focus

Sales orientation

Communication

Team player

Tools

CRM software

Job description

Prada Group in Hong Kong seeks a Client Advisor to deliver an extraordinary luxury customer experience across in-store and e-commerce channels. You will embody the brand's philosophy, greet clients, discover needs, and guide them through the Prada world.

With at least 2 years in luxury sales, you will exceed personal targets, maintain product knowledge, manage CRM data, and collaborate with the team to ensure flawless service and an inclusive, high-end shopping environment.