Luxury Sales Specialist – VIP Clienteling & Brand Experience

PRADA; Hong Kong; Presencial; HKD 240.000 - 420.000; Jornada completa

Descripción de la vacante

PRADA in Hong Kong is seeking talents to join our luxury retail team. The role involves driving store objectives, enhancing product knowledge, mastering selling skills and maximizing opportunities across categories within a dynamic, international environment.

Join Prada Group to deliver exceptional customer service as a brand ambassador, manage CRM data and organize in-store events while maintaining stock integrity and visual standards.

Responsabilidades

• Achieve individual objectives and contribute to the achievement of store objectives.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.
• Ensure superlative customer service standards, in order to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate the brand’s experience to increase customer loyalty.
• Solve customer complaints in a professional and positive manner, always offering follow up.
• Capture customer data all the time.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.
• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives.

Descripción del empleo

PRADA in Hong Kong is seeking talents to join our luxury retail team. The role involves driving store objectives, enhancing product knowledge, mastering selling skills and maximizing opportunities across categories within a dynamic, international environment.

Join Prada Group to deliver exceptional customer service as a brand ambassador, manage CRM data and organize in-store events while maintaining stock integrity and visual standards.