AM/M1, Policy Administration Services

Gravitas Recruitment Group Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

Gravitas Recruitment Group Hong Kong is seeking a senior Life Insurance Policy Administration Lead to oversee daily policy operations, ensuring accuracy and high client experience. You will drive process improvements and coach the team in line with evolving procedures and market changes.

The ideal candidate holds a university degree or above, LOMA/FLMI, and at least eight years of policy administration experience, with strong AML/FATCA/CRS knowledge and change leadership capabilities.

Qualifications

• University degree or above with relevant compliance exposure.
• LOMA/FLMI certification or equivalent life insurance knowledge.
• 8+ years of solid policy administration experience in life insurance.

Responsibilities

• Oversee daily operation of policy administration to maintain service level with accuracy and uplift client experience
• Identify and implement system and service enhancements for process streamlining
• Provide training and coaching to subordinates to cope with business and market changes with updated procedures and documentation
• Lead and drive team to adapt changes with flexibility and competence
• Support ad-hoc project when required

Skills

English language proficiency

Chinese language proficiency

Mandarin language proficiency

Education

University degree

LOMA / FLMI certification

Job description

Responsibilities

• Oversee daily operation of policy administration to maintain service level with accuracy and uplift client experience

• Identify and implement system and service enhancement for process streamlining

• Provide training and coaching to subordinates to cope with business and market changes with updated procedures and documentation

• Lead and drive team to adapt changes with flexibility and competence

• Support ad-hoc project when required
  

Requirements

• University graduate or above

• LOMA / FLMI holder

• Possess at least 8 years of solid policy administration experience in life insurance industry

• Proficient knowledge in insurance products, process and regulatory requirements (e.g. AML, FATCA, CRS)

• Strong transformation mindset with demonstrated experience in process re-engineering, digital / insure tech adoption, or automation initiatives

• Proven ability to lead change and influence stakeholders

• Excellent people leadership and coaching capability

• Strong risk and control orientation with sound judgment

• Sound communication and interpersonal skills with good written and spoken languages in English, Chinese and Mandarin

• Independent with strong sense of accountability and willing to take up challenge

• Proficient in MS office applications and Chinese typing