Lead Data Center Technician - Multi-Site Ops & Customer Care

Vantage; Hong Kong; Presencial; HKD 350.000 - 550.000; Jornada completa

Descripción de la vacante

Vantage seeks a Lead/Data Center Technician to ensure high reliability and smooth operations across multiple APAC data centers. The role focuses on service delivery, coordination with external vendors, and documenting procedures for continuity and audit readiness.

As part of the Site Operations Department, you will work with CFEs and DCTs, engaging with customers and internal teams to deliver world-class service and meet safety standards. A related degree and data center experience are preferred.

Formación

• Higher Diploma or above in CS/EE/ME or related discipline.
• 2+ years in Data Center related field preferred.
• Knowledge of concepts and procedures for data centre operations and ticketing systems.
• MS Office applications (Word, Excel, PowerPoint, Project) and other office tools.

Responsabilidades

• Provide customer-facing technical and operational support across data centers.
• Coordinate service delivery and audits; maintain business continuity and operational excellence.
• Lead DCT activities across north APAC sites and support wider APAC requirements.
• Interact with customers and internal stakeholders to provide responsive, professional service.

Conocimientos

Customer service

Project management

Vendor coordination

Audit readiness

Educación

Engineering degree

Herramientas

Microsoft Office

Descripción del empleo

Vantage seeks a Lead/Data Center Technician to ensure high reliability and smooth operations across multiple APAC data centers. The role focuses on service delivery, coordination with external vendors, and documenting procedures for continuity and audit readiness.

As part of the Site Operations Department, you will work with CFEs and DCTs, engaging with customers and internal teams to deliver world-class service and meet safety standards. A related degree and data center experience are preferred.