Lead Customer Success Engineer

Rackspace Technology; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Jobtailor is seeking a Customer Success Lead in Hong Kong to drive adoption and lead success initiatives for our cloud-based products. You will work with cross-functional teams to improve offerings and translate customer feedback into actionable product insights.

You will manage relationships, communicate effectively, and leverage CRM tools to ensure high customer satisfaction and retention. This role demands independence and strong collaboration.

Qualifications

• 5+ years of experience in customer success or related fields.
• Strong understanding of cloud technologies.
• Excellent communication and interpersonal skills.
• Experience with customer relationship management (CRM) tools.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Lead customer success strategies and initiatives.
• Drive adoption and utilization of company products.
• Collaborate with cross-functional teams to enhance product offerings.
• Provide actionable insights based on customer feedback.

Skills

Customer success

Cloud technologies

Communication skills

Interpersonal skills

CRM software

Independent & collaborative work

Tools

CRM software

Job description

Overview

• Lead customer success strategies and initiatives
• Drive adoption and utilization of company products
• Collaborate with cross-functional teams to enhance product offerings
• Provide actionable insights based on customer feedback

Requirements

• 5+ years of experience in customer success or related fields
• Strong understanding of cloud technologies
• Excellent communication and interpersonal skills
• Experience with customer relationship management (CRM) tools
• Ability to work independently and collaboratively in a team environment