Lead Consultant (Intelligent Automation) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

A regional IT services provider in Hong Kong is seeking a Consultant who will work on ServiceNow platform development and integrate disparate systems using APIs. The role requires innovative problem-solving and effective communication with both management and project members. Responsibilities include documentation of processes, troubleshooting user issues, and supporting secure system environments. Candidates with less experience may be considered for a Senior Consultant position. This is an opportunity to work on multiple projects in a collaborative environment.

Qualifications

• Experience in ServiceNow platform development and implementation.
• Ability to design and document workflows and procedures.
• Strong problem-solving and troubleshooting skills.
• Familiarity with integrating disparate systems via SOAP/REST APIs.

Responsibilities

• ServiceNow platform development.
• Applies innovative technical solutions to business processes.
• Defines and documents procedures for processes and workflows.
• Works on multiple projects as a project team member.
• Responsible for troubleshooting problems as reported by users.
• Supports Web access and maintains a secure systems environment.
• Communicates effectively with management and project members.
• Integration of disparate systems using SOAP and REST APIs.
• Mid-Server Configuration to facilitate REST calls.
• Creation of Web Service for data integration.
• Additional duties as assigned by management.

Skills

ServiceNow

API integration

SOAP/REST

Troubleshooting

Tools

CMDB

Job description

Client Description

Regional IT services and solutions provider

Job Description

Candidates with less experience will be considered as (Senior) Consultant.

Responsibilities

• ServiceNow platform development
• Applies innovative technical solutions to business and the application processes
• Defines and documents procedures for processes and workflows
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Supports Web access and electronic messaging services and maintains a secure systems environment
• Communicates effectively with management and other members of the project
• Integration of disparate systems using SOAP and REST APIs
• Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
• Creation of Web Service for data integration
• Additional duties as assigned and defined by management