LATAM Fintech Operations Analyst | AI-Driven, Cross-Functional

Reap; Hong Kong; Hybrid; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Reap Card stipend

Remote setup allowance

Insurance after probation

AI tools at work

Job summary

Reap is seeking a LATAM Operations Analyst to support execution and scaling of Mexico and LATAM operations. You will work with Payment Operations, Finance, and stakeholders to keep workflows coordinated, documented, and on time.

The role suits someone who enjoys solving operational problems, improving processes, and using AI tools to reduce manual work. The position involves supporting payment operations, finance administration, reporting, documentation, advisor coordination, and follow-up

Qualifications

• 2–4 years of experience in operations, payments, fintech, or related field.
• Excellent written and verbal communication in English and Spanish.
• Strong organizational and project-management skills.
• Strong spreadsheet and documentation skills.
• Ability to manage multiple stakeholders and workstreams.

Responsibilities

• Support Mexico and LATAM payment operations workflows, including ticket tracking, issue resolution, and escalation.
• Maintain operational reports, trackers, SOPs, playbooks, and audit logs.
• Coordinate administrative follow-up across Finance, Payment Operations, Compliance, Commercial, Product, and external advisors.
• Help organize client, partner, advisor, and internal follow-ups when assigned by the relevant workstream owner.
• Join client or partner calls when needed to capture notes, document action items, and track next steps.
• Support Mexico entity finance operations, including invoices, accounting follow-ups, advisor coordination, and recurring finance deadlines.
• Help document local payment flows, operational procedures, partner requirements, and compliance-related processes.
• Support launch or product-related workstreams through notes, trackers, SOPs, and action-item follow-up.
• Help teams adopt internal AI automations and identify opportunities to reduce manual work.
• Prepare internal summaries, status updates, and operational materials for strategic initiatives such as Visa / BIN-related work.

Skills

Organizational skills

Project management

English proficiency

Spanish proficiency

Spreadsheet skills

Documentation

Stakeholder management

Ambiguity management

AI tools

LATAM fintech experience

Tools

Notion

Slack

Google Sheets

Zendesk

Job description

Reap is seeking a LATAM Operations Analyst to support execution and scaling of Mexico and LATAM operations. You will work with Payment Operations, Finance, and stakeholders to keep workflows coordinated, documented, and on time.

The role suits someone who enjoys solving operational problems, improving processes, and using AI tools to reduce manual work. The position involves supporting payment operations, finance administration, reporting, documentation, advisor coordination, and follow-up