Key Account Manager (Enterprise Accounts)

ShopBack; Hong Kong Island; Hybrid; HKD 400,000 - 600,000; Full time

Benefits offered by this job

Competitive compensation

Work-from-anywhere benefit

Career progression opportunities

Collaborative culture

Job summary

A dynamic technology firm in Hong Kong is seeking an experienced Key Account Manager to drive merchant growth and engagement. The ideal candidate will have over 4 years of experience in key account management, preferably in the F&B or tech sectors. Responsibilities include delivering value propositions to merchants, collaborating with internal teams, and utilizing data to inform strategies. The role offers competitive compensation and a work-from-anywhere culture that encourages personal and professional development.

Qualifications

• Minimum 4+ years of key account management experience, preferably in F&B, tech or payments.
• Data-driven with strong analytical and problem-solving skills.
• Strong awareness of consumer trends in e-commerce.

Responsibilities

• Deliver key value proposition to merchants, driving demand for adoption of best practices.
• Strategically grow merchant revenue with a consultative mix of channels.
• Coordinate across internal teams to achieve merchant expectations.

Skills

Key account management

Analytical skills

Problem-solving skills

E-commerce trends awareness

Solution selling

Job description

Key Account Manager (Enterprise Accounts)

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Our Journey
ShopBack began in 2014 as a late‑night spark of inspiration between Henry and Joel. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily.

Your Adventure Ahead

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• Strategically grow merchant revenue with a consultative mix of channels and methods, turning raw data into actionable insights
• Coordinate across internal teams (marketing, business development, operations) to achieve merchant expectations and maximize performance
• Identify feedback, trends and motivations from merchant engagements to develop internal best practices
• Conduct periodic performance reviews with merchants to ensure high campaign participation and commercial outcome optimization
• Own a strong pipeline of retention and consistently deliver merchant success and milestones
• Foster and grow merchant relationships through consistent engagement and a customer‑centric approach

Essentials to Succeed

• Minimum 4+ years of key account management experience, preferably in F&B, tech or payments
• Data‑driven with strong analytical and problem‑solving skills; ability to identify trends and extract insights
• Strong awareness of consumer trends in e‑commerce and ability to ideate and execute growth campaigns
• Solution‑selling mindset focused on account growth and expanding relationships
• Creative and logical thinking to conceptualize ideas for merchant acquisition and management

ShopBackers' DNA

• Grit: We tackle challenges head‑on, working together to achieve success
• Hunger: We value hard work and relentless drive
• Speed: We move fast and bias for action to deliver maximum impact
• Impact: We focus on results, aiming for the best outcomes and timelines
• Growth: We embrace a growth mindset, constantly learning and improving

Benefits Highlights

• Competitive compensation based on performance
• Candid, open, and collaborative culture where feedback is valued
• Work‑From‑Anywhere benefit to enable personal and professional thriving
• Career progression paths and opportunities to take on greater challenges

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!