IT Technician

Conyers Corporate Services (HK) Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Conyers is seeking a hands-on IT support professional to join our Hong Kong office. You’ll be the first point of contact for day-to-day IT issues, working closely with lawyers and the business services team to resolve problems quickly and effectively.

The role also supports the IT Manager in delivering reliable IT services locally. The ideal candidate has 3+ years in IT support, strong English and Cantonese, solid troubleshooting skills, and familiarity with PC hardware, Office apps, iOS/Android

Qualifications

• 3+ years in IT support/service desk.
• Strong fluency in English and Cantonese.
• Excellent communication and listening skills.
• Proactive, patient and customer-focused approach.
• Independent work style with ownership and escalation when needed.
• Good knowledge of PC hardware and Microsoft Office.
• Experience with Cisco CUCM and Unity is required or advantageous.
• Experience in professional services or law firms is a plus.

Responsibilities

• Provide day-to-day Level 1 IT support and troubleshoot user issues.
• Take ownership of issues through to resolution and keep users informed.
• Support the IT Manager with daily operation and delivery of IT services in HK office.
• Set up workstations and provide IT support for new joiners.
• Assist with hardware and software upgrades, deployments and user testing.
• Maintain IT inventory, help-desk tickets and user documentation.
• Collaborate with wider IT team and external service providers.
• Assist with occasional after-hours maintenance and urgent support when required.

Skills

English & Cantonese

Communication skills

Troubleshooting

Independent work

Customer-focused

IT support experience

PC hardware knowledge

Microsoft Office

iOS/Android devices

Cisco CUCM

Cisco Unity Connection

Tools

Cisco CUCM

Cisco Unity Connection

Job description

Conyers is a leading international law firm with a broad client base including FTSE 100 and Fortune 500 companies, international finance houses and asset managers. The firm advises on Bermuda, British Virgin Islands and Cayman Islands laws, from offices in those jurisdictions and in the key financial centres of Hong Kong, London and Singapore.

We are looking for a hands-on candidate to join our Hong Kong office. As the first point of contact for day-to-day IT support, work closely with lawyers and business services team, to resolve technology issues quickly and effectively. This role will also provide day-to-day support to the IT Manager based in Hong Kong in the delivery, smooth operation of IT services and is confident communicating with users at all levels.

Key Responsibilities

• Provide day-to-day Level 1 IT support and troubleshoot user issues.
• Take ownership of issues through to resolution and keep users informed.
• Support the IT Manager with the day-to-day operation and delivery of IT services in the Hong Kong office.
• Set up workstations and provide IT support for new joiners.
• Support hardware and software upgrades, deployments and user testing.
• Maintain IT inventory, help-desk tickets and user documentation.
• Work closely with the wider IT team and external service providers.
• Assist with occasional after-hours maintenance and urgent support where required.

The Skills

• Strong spoken English and Cantonese are essential.
• Excellent communication and listening skills, with the ability to understand instructions and explain technical matters clearly.
• Strong troubleshooting and logical problem-solving skills.
• A proactive, patient and customer-focused approach.
• Ability to work independently, take ownership and know when to escalates.
• At least 3 years' relevant IT support/service desk experience.
• Good knowledge of PC hardware, Microsoft Office, iOS and Android devices.
• Experience with Cisco CUCM and Cisco Unity Connection Administration.
• Experience in professional services is an advantage. Law-firm experience is welcome but not essential.

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