IT Support & Services Lead - 24/7 Standby

Daifuku Mechatronics (S) Pte Ltd; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Daifuku Mechatronics (S) Pte Ltd in Hong Kong seeks a field service professional to support customers, troubleshoot issues, and identify root causes. The role includes IT hardware upgrades and basic software enhancements.

You will perform preventive and corrective maintenance at customer sites or remotely, provide manuals, update CRMS service records, and keep up-to-date with new technologies, with 24/7 standby duties.

Responsibilities

• Responsible for customer service support matters for all customers
• Responsible for troubleshooting and identify root cause for support matters for all customers
• Responsible for IT hardware upgrade for all customers
• Responsible for software enhancement (basic ones) for all customers
• Perform preventive maintenance or corrective maintenance at customer sites or remotely
• Provide documentation for manuals
• Update details of services done on CRMS system
• 24/7 standby duty
• Upkeep technical knowledge for new technologies

Job description

Daifuku Mechatronics (S) Pte Ltd in Hong Kong seeks a field service professional to support customers, troubleshoot issues, and identify root causes. The role includes IT hardware upgrades and basic software enhancements.

You will perform preventive and corrective maintenance at customer sites or remotely, provide manuals, update CRMS service records, and keep up-to-date with new technologies, with 24/7 standby duties.