IT Support Field Technician - Decommissioning Project

Fortis Hayes; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Fortis Hayes is seeking an experienced IT Support Field Technician for a large-scale decommissioning project. The role focuses on physically de-racking, inventory control, and secure preparation of servers, switches, and networking gear across international sites.

The ideal candidate will have hands-on hardware experience, meticulous documentation skills, and the ability to follow strict procedures in a data center environment.

Qualifications

• Experience as IT Support Technician, Field Technician, or similar hands-on role.
• Strong focus on hardware decommissioning, installation, or maintenance.
• Familiarity with HP, Dell, and Cisco hardware.

Responsibilities

• Execute physical decommissioning of IT assets across multiple sites.
• Follow project plans to safely power down, rack, label, and package equipment for transport.
• Update asset inventories with tracking systems and maintain chain-of-custody.
• Adhere to client security policies and data destruction protocols.
• Coordinate with Project Manager to report daily progress and resolve on-site issues.
• Ensure work complies with health and safety standards.

Skills

Hardware decommissioning

Documentation

Attention to detail

Physical lifting

Tools

Asset inventory systems

Job description

IT Support Field Technician - Decommissioning Project

Job Openings IT Support Field Technician - Decommissioning Project

About the job IT Support Field Technician - Decommissioning Project

Job Description:

We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware. This role is focused on the physical de-racking, inventory management, and secure preparation of servers, networking gear, and related equipment. The ideal candidate is proficient with hardware, meticulous with documentation, and adept at following precise procedures in a data center environment.

Key Responsibilities:

Execute the physical decommissioning of IT assets including HP/Cisco/Dell servers, blade chassis, switches, and wireless controllers across multiple international sites.

Follow detailed project plans to safely power down, unrack, label, and package equipment for secure transport.

Accurately update asset inventories using provided tracking systems, ensuring a clear chain-of-custody for all equipment.

Adhere strictly to all client security policies and data destruction protocols.

Coordinate with a central Project Manager to report daily progress and resolve any on-site logistical issues.

Ensure all work is performed in accordance with health and safety standards.

Required Qualifications & Skills:

Proven experience as an IT Support Technician, Field Technician, or similar hands-on role.

Strong emphasis on practical experience with hardware decommissioning, installation, or maintenance.

Familiarity with hardware from major vendors like HP, Dell, and Cisco.

Ability to methodically follow instructions and checklists with a high degree of accuracy.

Physical capability to lift and move heavy equipment (up to 50 lbs / 23 kg).

Excellent organizational and documentation skills.

Preferred Qualifications:

CompTIA A+ or equivalent certification.

Prior experience with IT Asset Disposition (ITAD) or data center migration projects.

Awareness of data security standards (e.g., NIST 800-88).