IT Support Engineer

The Boys' and Girls' Clubs Association of Hong Kong; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

The Boys' and Girls' Clubs Association of Hong Kong is seeking an IT Support professional to maintain core IT operations and provide onsite support for IT infrastructure and end users. You will investigate incidents, coordinate resolutions, perform system testing and daily tasks, and document processes while sharing knowledge with the team.

Candidates should have a higher diploma or above in IT, at least 2 years of relevant experience, and strong problem-solving skills.

Qualifications

• Higher Diploma or above in IT, Computer Science or related discipline
• At least 2 years of relevant experience in technical support
• Proactive, self-driven, and able to take initiative in daily tasks
• Hands-on experience in MSSQL/MySQL, Active Directory/Windows Server, Nutanix AHV, networking, or firewall administration is an advantage
• Strong problem-solving and interpersonal skills, with the ability to work independently under minimal supervision
• Good command of written and spoken English and Chinese

Responsibilities

• Maintain core IT operations, including operating systems, security tools, applications, servers, laptops, desktops, software, and hardware
• Provide onsite support for IT infrastructure and end users
• Investigate and troubleshooting incidents to ensure the availability of hardware, software, servers, and infrastructure during daily operations
• Coordinate with relevant parties to resolve IT issues effectively
• Perform system testing, support tasks, and daily routine operations
• Communicate and coordinate with users to minimise service disruption
• Prepare proper documentation to formalise processes and share knowledge with team members
• Carry out ad hoc projects and user training as assigned by the immediate supervisor

Job description

Maintain core IT operations, including operating systems, security tools, applications, servers, laptops, desktops, software, and hardware

Provide onsite support for IT infrastructure and end users

Investigate and troubleshooting incidents to ensure the availability of hardware, software, servers, and infrastructure during daily operations

Coordinate with relevant parties to resolve IT issues effectively

Perform system testing, support tasks, and daily routine operations

Communicate and coordinate with users to minimise service disruption

Prepare proper documentation to formalise processes and share knowledge with team members

Carry out ad hoc projects and user training as assigned by the immediate supervisor

Requirements

Higher Diploma or above in IT, Computer Science or related discipline

At least 2 years of relevant experience in technical support

Proactive, self-driven, and able to take initiative in daily tasks

Hands‑on experience in MSSQL/MySQL, Active Directory/Windows Server, Nutanix AHV, networking, or firewall administration is an advantage

Strong problem‑solving and interpersonal skills, with the ability to work independently under minimal supervision

Good command of written and spoken English and Chinese

Remarks

The Association is a non‑governmental organisation which provides professional service for children and youth. With effect from December 1, 2011 staffs are required to complete and pass the Sexual Conviction Record Check.

We are an equal opportunities employer.

Personal data collected will be treated in strict confidence and used exclusively for recruitment purpose.

Founded in 1936, the Boys’ and Girls’ Clubs Association is one of the longest serving non‑government organisations dedicated to the welfare of children and youth in Hong Kong. Our mission to achieve a balanced and happy environment for the nurturing and growth of our young has never wavered in our focus of “Nurture the Young, Create the Future”.

To support future development of our Association, we are now inviting competent candidates to join our team.