IT Service Analyst

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A consulting firm in Hong Kong is seeking an experienced professional to assist in IT Service Management, including Service Desk and Incident Management. Responsibilities involve preparing reports on data trends and performing in-depth analysis to identify areas for operational improvements. The ideal candidate should have 3 years of experience, fluency in English and Chinese, and familiarity with ITSM practices. This role offers the opportunity to drive workflow enhancements and contribute insights to stakeholders.

Qualifications

• 3 years equivalent work experience with tertiary qualifications.
• Experience in data analysis is desirable.
• Familiar with ITSM practices and any ticketing tools.

Responsibilities

• Assist in IT Service Management including Service Desk and Incident Management.
• Prepare reports on data trends and patterns.
• Identify and drive system and workflow improvements.

Skills

IT Service Management

Data analysis

Fluency in English

Fluency in Chinese

Change Management

Education

Tertiary qualifications

Tools

ITSM practices

Ticketing tools

Job description

Job Responsibilities and Qualifications

• Assist in IT Service Management, including Service Desk, Incident and Change Management, User Communication and System/Data Monitoring Services
• Prepare reports on data trends and patterns
• Perform in-depth analysis to provide proactive insights on trending, identify underlying causes and potential areas of concern to key stakeholders
• Identify and drive system and workflow improvements to enhance the operation automation and self-service enablement
• Continuously review and identify opportunities to improve the change management process
• Facilitate in any assigned meeting to evaluate the change impact and readiness to mitigate risk
• 3 years equivalent work experience with tertiary qualifications
• Experience in data analysis is desirable
• Fluency in English and Chinese
• Familiar with ITSM practices and any ticketing tools

Ref No: SW8371