IT Service Delivery Manager

HR Plus; Hong Kong; On-site; HKD 90,000 - 150,000; Full time

Benefits offered by this job

Discretionary Bonus

Growing Retail Business

5 mins walk from MTR

Job summary

HR Plus is seeking an IT Service Delivery Manager to lead APAC IT operations. You will oversee networks, servers, backups, security, and the delivery of IT services with a strong emphasis on reliability and compliance.

In this role, you will manage vendor contracts, incidents, and service improvements, while maintaining clear communication with stakeholders across functions. Fluency in English and Mandarin is required, with a willingness to operate in a multinational environment.

Qualifications

• University degree in Computer Science, Information Systems or related field.
• ITIL certification is an advantage.
• At least 5 years in IT service delivery in multinational environment.
• Experience with AX 2012 or Dynamics 365 F&O; LS-retail a plus.
• Strong communication and relationship management.

Responsibilities

• Oversee APAC IT Operations, ensure network/server maintenance.
• Manage vendor contracts and software licenses.
• Lead incident ownership and post-incident reviews.
• Prepare performance reports and stakeholder communications.
• Supervise desktop management and standardize hardware/security.

Skills

Communication

Stakeholder management

Multinational work experience

Fluent English

Fluent Mandarin

IT service leadership

Education

University degree in Computer Science or related field

Tools

AX 2012

Dynamics 365 Finance & Operations

LS-retail

Job description

About the job IT Service Delivery Manager

• Discretionary Bonus


• Growing Retail Business


• 5 mins walk from MTR

Job Responsibilities:

The job incumbent will be accountable for the APAC IT Operation. The job scope including, but not limited to:

IT Operation

• Maintain and optimize local company networks and servers.


• Oversee data backup and system security operations such as user authorization, firewalls, etc.


• Manage installations, upgrades and configurations of hardware and software.


• Ensure data is handled, transferred or processed according to legal and company guidelines.


• Prepare budget and control the cost regarding IT systems.


• Provide technology support for corporate conferencing and ensure the readiness of meeting room resources.

Service Management

• Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses.


• Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.


• Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Performance and Quality Management

• Prepare regular performance report in monitoring of service delivery.


• Build robust relationships with teams and stakeholders to enable effective dialogue exchange between departments.

Technical Perception

• Supervise desktop management teams to facilitate continual improvements in the desktop environment.


• Collaborate with technical design teams to set standards for software, hardware, and security.

Job Requirements

• University degree in Computer Science, Information Systems or related discipline


• Holder of ITIL certification is a definite advantage


• 5 years in managing an IT service delivery function under diverse and multinational working environment.


• Good understanding of AX 2012 or Dynamics 365 Finance & Operations. Knowledge in LS-retail is a plus.


• Demonstrable and recent experience in service operations/managing an external service provider.


• Independent, strong communication, service deliver and relationship management skills


• Fluent English and Mandarin, both written and spoken


• Immediate available is preferred

Competitive remuneration package including 5-day work week will be offered to the right candidates.

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies.

All information received will be kept in strict confidence and only for employment-related purposes.

\"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\"