IT Infrastructure & EUC Program Manager

HCL Technologies Limited; Hong Kong; Vor Ort; HKD 900.000 - 1.300.000; Vollzeit

Zusammenfassung

HCL Technologies Limited is seeking an experienced IT Project Leader to manage large-scale infrastructure, EUC and technology refresh programs across Asia and other regions. You will drive project governance, cost control, and stakeholder communication while coordinating with engineering teams on deployments and upgrades.

The role requires a strong background in IT infrastructure, ITSM processes and ServiceNow, with a proven ability to manage multiple complex projects and deliver value to

Qualifikationen

• Bachelor’s degree in IT/CS/Engineering or related technical discipline.
• 10–12 years of experience managing IT Infrastructure, EUC and technology projects.
• Proven experience managing multiple complex projects and customers simultaneously.
• Strong knowledge of IT infrastructure environments and ITSM processes.
• Hands-on understanding of ServiceNow, including eForms, dashboards, workflow/tool enhancements, and Dev/Prod environments.
• Experience in ITSM process design, development and optimization.
• Strong experience with end-to-end project governance, including scope, budget, timelines, risks and resource management.
• Prior experience managing large-scale technology/device refresh programs is required.
• Good understanding of IT infrastructure costing, ROM preparation and effort tracking.
• Experience in business analysis, requirements gathering, stakeholder consultation and gap analysis.
• Experience managing projects across Asia and other regions.
• Strong vendor and third-party management experience.
• Knowledge of workforce/time management hardware and software.
• Experience using Microsoft Project, Excel and Visio for project planning and reporting.
• Knowledge of the retail business environment and supporting IT landscape.
• Strong communication, presentation and stakeholder management skills.
• Customer-focused with strong analytical and problem-solving abilities.

Aufgaben

• Lead and manage multiple IT Infrastructure, EUC and Technology Refresh projects from initiation through completion.
• Develop and maintain key project documentation, including SOWs, MOUs, Project Charters, Project Plans and weekly status reports.
• Manage project scope, timelines, budget, resources, risks, dependencies and deliverables.
• Coordinate with engineering and technical teams on image changes, upgrades and new technology deployments.
• Partner with service owners to develop effective end-user communications and rollout plans.
• Plan and manage annual device refresh cycles, including device eligibility reviews and resource planning.

Kenntnisse

Project management

Vendor management

IT infrastructure

ServiceNow

Stakeholder management

Communication

Microsoft Project

Visio

Excel

Ausbildung

Bachelor’s degree in Information Technology, Computer Science, Engineering or related field

Tools

ServiceNow

MS Project

Excel

Visio

Jobbeschreibung

• Lead and manage multiple IT Infrastructure, EUC and Technology Refresh projects from initiation through completion.
• Develop and maintain key project documentation, including SOWs, MOUs, Project Charters, Project Plans and weekly status reports.
• Manage project scope, timelines, budget, resources, risks, dependencies and deliverables.
• Coordinate with engineering and technical teams on image changes, upgrades and new technology deployments.
• Partner with service owners to develop effective end-user communications and rollout plans.
• Plan and manage annual device refresh cycles, including device eligibility reviews and resource planning.
• Manage large-scale infrastructure refresh and EUC transformation programs to improve reliability and end-user experience.
• Work with procurement teams on project requirements, costing and vendor engagement.
• Prepare and review ROM (Rough Order of Magnitude) estimates, project costing and resource efforts.
• Establish project governance frameworks and track key SLAs and KPIs.
• Perform root-cause analysis and identify opportunities to improve service performance.
• Gather business and technical requirements, conduct gap analysis, and translate requirements into actionable project plans.
• Provide regular project updates to management, customers and key stakeholders.
• Manage external vendors and outsourced project teams to ensure successful delivery.
• Maintain strong collaboration across business, technical, service delivery and vendor teams.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering or a related technical discipline.
• 10–12 years of experience managing IT Infrastructure, EUC and technology projects.
• Proven experience managing multiple complex projects and customers simultaneously.
• Strong knowledge of IT infrastructure environments and ITSM processes.
• Hands-on understanding of ServiceNow, including eForms, dashboards, workflow/tool enhancements, and Dev/Prod environments.
• Experience in ITSM process design, development and optimization.
• Strong experience with end-to-end project governance, including scope, budget, timelines, risks and resource management.
• Prior experience managing large-scale technology/device refresh programs is required.
• Good understanding of IT infrastructure costing, ROM preparation and effort tracking.
• Experience in business analysis, requirements gathering, stakeholder consultation and gap analysis.
• Experience managing projects across Asia and other regions.
• Strong vendor and third-party management experience.
• Knowledge of workforce/time management hardware and software.
• Experience using Microsoft Project, Excel and Visio for project planning and reporting.
• Knowledge of the retail business environment and supporting IT landscape.
• Strong communication, presentation and stakeholder management skills.
• Customer-focused with strong analytical and problem-solving abilities.

Good to Have

• PMP certification or equivalent project management experience/certification.
• Experience negotiating with customers, vendors and external service providers.
• Strong understanding of outsourced IT delivery models.
• Ability to break down complex technical and business challenges and drive them toward practical solutions.
• Strong team player who can work effectively across multicultural and geographically distributed teams.