IT Contact Center Solutions Lead — Digital Transformation

Classy Wheeler Limited; Hong Kong; On-site; HKD 500,000 - 800,000; Full time

Job summary

A leading communication technology firm in Hong Kong seeks an experienced Assistant Manager for IT Contact Center Solutions. The role involves collaborating with clients to define business requirements, managing complex projects, and ensuring compliance with quality standards. Candidates must have at least five years of project management experience, a strong knowledge of omnichannel technologies like WhatsApp and Facebook Messenger, and hold a professional project management certification. This permanent position offers opportunities for digital transformation leadership.

Qualifications

• Minimum of five years of professional project management experience within the IT or contact center industries.
• Successful history of managing complex projects with multiple stakeholders.
• Strong technical knowledge of omnichannel communication technologies.

Responsibilities

• Collaborate with clients to define business requirements.
• Create and audit comprehensive system documentation.
• Conduct technical assessments and provide recommendations.

Skills

Project management experience

Omnichannel communication technologies

Artificial Intelligence applications

Leadership and analytical skills

Education

Professional certification (PMP or PRINCE2)

Tools

Microsoft Azure

Amazon Web Services

Google Cloud Platform

Job description

A leading communication technology firm in Hong Kong seeks an experienced Assistant Manager for IT Contact Center Solutions. The role involves collaborating with clients to define business requirements, managing complex projects, and ensuring compliance with quality standards. Candidates must have at least five years of project management experience, a strong knowledge of omnichannel technologies like WhatsApp and Facebook Messenger, and hold a professional project management certification. This permanent position offers opportunities for digital transformation leadership.