Prestige Sales Manager (Cross Boundary Banking)

Hang Seng Bank; Hong Kong Island; On-site; HKD 600,000 - 900,000; Full time

Job summary

Hang Seng Bank in Hong Kong is seeking a Prestige Sales Manager (Cross Boundary Banking) to lead localized sales and client service at the Prestige Banking Centre. You will formulate plans, manage key portfolios, and develop loyalty programs to deepen relationships with high net worth customers. The role requires a university degree and professional banking qualifications, fluency in English and Chinese, and the ability to work under pressure in a fast-paced retail banking environment.

Qualifications

• University degree in Business Administration or equivalent.
• Professional qualifications such as CFA, CFP, CFMP or HKIB ARWP/CRWP are preferred.
• Proven sales experience including managing portfolios of high-net-worth customers.
• Excellent communication, interpersonal and analytical skills.

Responsibilities

• Formulate and implement localized sales and marketing plans for Prestige Banking Centre to achieve targets and oversee operations.
• Develop relationship management systems and loyalty programs to maximize customer retention.
• Organize product briefings and training to enhance product knowledge and selling skills.
• Manage operational risk and comply with bank policies and guidelines.

Skills

Sales experience

Bilingual English/Chinese

Client relationship management

Education

Bachelor's degree in Business Administration

CFA/CFP/CFMP or HKIB ARWP/CRWP preferred

Job description

Some Careers Have More Impact Than Others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Retail Distribution RBW2026

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our branch network as Prestige Sales Manager (Cross Boundary Banking), reporting to Branch Manager.

Principal Responsibilities

• Formulate and implement localized sales and marketing plans for the Prestige Banking Centre to achieve the assigned business targets, as well as direct and manage the operation of the centre to maximize service quality and productivity
• Develop relationship management systems and implement various customer loyalty programs to maximize customer loyalty and monitor customer attrition rate
• Organize product briefing, experience sharing and role play sessions to enhance team members’ product/ investment knowledge and selling skills
• Manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting by observing the relevant policies and guidelines issued by the Bank and the Group

Requirements

• University degree in Business Administration or other relevant qualifications such as CFA, CFP or CFMP
• Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred
• Proven sales experience including managing the portfolio of high net worth customers
• Good communication, interpersonal and analytical skills
• Strong self-motivation and drive to succeed, with ability to work under pressure
• Proficiency in both English and Chinese
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Able to inspire others to achieve their goals/ambitions in a variety of situations
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme.

You’ll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited