Insurance Ops Leader — Growth & Digital Enablement

NexusSearch International Limited; Hong Kong; On-site; HKD 1,000,000 - 1,200,000; Full time

Job summary

A leading insurance firm in Hong Kong is seeking a Head of Operations to optimize daily operations and manage a substantial team. The ideal candidate will have over 10 years of experience in insurance operations and strong leadership skills. Key responsibilities include overseeing policy administration, enhancing customer satisfaction, and ensuring compliance. A competitive compensation package is offered, ranging from HKD 1m to HKD 1.2m base salary.

Qualifications

• 10+ years in insurance operations (Life/P&C/Health).
• 3+ years in a senior leadership role.
• Experience in process improvement and tech projects.

Responsibilities

• Oversee daily operations (policy admin, customer service, IT).
• Turn company goals into actionable plans.
• Improve processes to save costs and boost efficiency.
• Guide IT strategy for better systems and digital growth.
• Set and track KPIs to measure performance.
• Ensure compliance with regulations.
• Lead, mentor, and develop the team.
• Improve customer experience and retention.
• Manage third-party vendors (TPAs, tech providers).

Skills

Leadership

Communication

Process Improvement

Job description

Head of Ops - Insurance GI - HKD 1m-1.2m base

About the job Head of Ops - Insurance GI - HKD 1m-1.2m base

Head of Operations - Life Insurance

Location: Hong Kong
Reports to: Managing Director

Budget for the role : HKD1m-1.2m base

Job Summary

Lead and optimize daily operations for Personal Lines, ensuring efficiency, compliance, and customer satisfaction. Manage a team of 22 across policy admin, customer service, and IT.

Key Responsibilities

• Oversee daily operations (policy admin, customer service, IT).
• Turn company goals into actionable plans.
• Improve processes to save costs and boost efficiency.
• Guide IT strategy for better systems and digital growth.
• Set and track KPIs to measure performance.
• Ensure compliance with regulations.
• Lead, mentor, and develop the team.
• Improve customer experience and retention.
• Manage third-party vendors (TPAs, tech providers).

Requirements

• 10+ years in insurance operations (Life/P&C/Health).
• 3+ years in a senior leadership role.
• Experience in process improvement and tech projects.
• Strong leadership and communication skills.