Head of Operations - General Insurance & Personal Line

NexusSearch International Limited; Hong Kong Island; Presencial; HKD 1.000.000 - 1.200.000; Jornada completa

Descripción de la vacante

A leading insurance firm in Hong Kong is seeking a Head of Operations for General Insurance & Personal Line. The role involves overseeing daily operations, managing a diverse team of 22 across policy administration, customer service, and IT. The ideal candidate will have 10+ years in insurance operations, including 3+ years in a senior leadership position, with a strong focus on process improvement and customer satisfaction. This role offers a budget of HKD1m-1.2m base and the opportunity to lead impactful changes.

Formación

• 10+ years in insurance operations in General Insurance (GI) is required.
• Experience in a senior leadership role for at least 3 years.
• Knowledge of process improvement and tech project management.

Responsabilidades

• Oversee daily operations in policy administration, customer service, and IT.
• Turn company goals into actionable plans.
• Improve processes for cost savings and efficiency.
• Guide IT strategy for better systems and digital growth.
• Set and track KPIs to measure performance.
• Ensure compliance with regulations.
• Lead, mentor, and develop the team.
• Enhance customer experience and retention.
• Manage third-party vendors and technology providers.

Conocimientos

Leadership

Communication

Process Improvement

Descripción del empleo

Head of Operations - General Insurance & Personal Line

Job Openings Head of Operations - General Insurance & Personal Line

About the job Head of Operations - General Insurance & Personal Line

Head of Operations - General Insurance & Personal Line

Location: Hong Kong
Reports to: Managing Director

Budget for the role : HKD1m-1.2m base Max

Job Summary

Lead and optimize daily operations for GI & Life, ensuring efficiency, compliance, and customer satisfaction. Manage a team of 22 across policy admin, customer service, and IT.

Key Responsibilities

• Oversee daily operations (policy admin, customer service, IT).
• Turn company goals into actionable plans.
• Improve processes to save costs and boost efficiency.
• Guide IT strategy for better systems and digital growth.
• Set and track KPIs to measure performance.
• Ensure compliance with regulations.
• Lead, mentor, and develop the team.
• Improve customer experience and retention.
• Manage third-party vendors (TPAs, tech providers).

Requirements

• 10+ years in insurance operations in GI is a must, experience in life is preferred.
• 3+ years in a senior leadership role.
• Experience in process improvement and tech projects.
• Strong leadership and communication skills.